FatPipe 1 Year Platinum Support
Mfg # FP-SRV-PLAT
CDW # 438173
Know your gear
For customers with support needs that require the highest-level of manufacturer cooperation and interaction, we offer FatPipe Platinum Support. An annual service that offers:
Advanced-exchange replacement of defective hardware 1 year from the date of shipment
Telephone support, 24X7
Enhanced escalation for high-priority problems
Access to FatPipe's electronic support
All software and firmware updates and upgrades for 1 year
Features:
24 x 7
Term: 1 year from purchase
Feature and version upgrades
Next business day replacement 3pm MST cutoff
Unlimited telephone based install support. Pre-scheduled off hours and weekends installs
Unlimited support incidents
e-mail support - 24 hour turn around
Advanced-exchange replacement of defective hardware 1 year from the date of shipment
Telephone support, 24X7
Enhanced escalation for high-priority problems
Access to FatPipe's electronic support
All software and firmware updates and upgrades for 1 year
Features:
24 x 7
Term: 1 year from purchase
Feature and version upgrades
Next business day replacement 3pm MST cutoff
Unlimited telephone based install support. Pre-scheduled off hours and weekends installs
Unlimited support incidents
e-mail support - 24 hour turn around