- emergency phone consulting
- 50 incidents
Direct Access Support for Hardware offers significant enhancements to standard warranty or contract coverage in a number of areas. The service provides off-site hardware telephone support through the use of a special, unpublished number. This eliminates the wait and ensures fast access to support resources, usually in less than a minute. As its name implies, DASH offers 24x7x365 access to Level 2 technical specialists at the hp customer support center, plus priority escalation of problems as needed. All of this means that problems and issues are resolved more quickly. And that means higher availability for your covered hardware systems.
Telephone support provided with DASH includes both product advisory and technical operations support. This encompasses answers to questions about product usage and the function of a specific component. It also includes directing you to additional documentation regarding a specific product/question; providing information on the interpretation of hardware product documentation; and clarifying and/or interpreting product error codes. Direct Access Support for Hardware also provides answers to hardware product installation/upgrade, configuration, and startup questions on HP/Compaq-branded hardware products covered by the service. This includes support for HP and Compaq-provided hardware management utilities per standard warranty terms. Finally, you also get suggestions on corrective procedures for known problems, such as configuration or diagnostic problems.