- Care Customer Services Same-Day
- Extended service agreement
- 1 year
- response time: 4 h
- for Secure Services Gateway SSG 20
Same-day delivery of advance Hardware replacements, 7 days per week, including holidays. "Same-day delivery" means that Juniper Networks will deliver advance replacements for defective Hardware, 24 hours a day, 7 days a week, within 4 hours of final diagnosis of a part failure by Juniper, to Sites located within 50 miles of an authorized Juniper Networks' parts depot.