- Extended service agreement
- advance parts replacement
- 1 year
- response time: NBD
- for Secure Access 4500 Base System
Receive advance replacements for defective hardware on the next business day for replacement requests that are placed by 3 p. m. local JTAC time. For countries where Juniper Networks does not have an in-country depot and next-business-day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the replacement authorization. Actual delivery is subject to local customs and importation, restrictions, and transportation delays. "Next Business Day" is defined as 12 hours a day, 5 days a week.