If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will authorize Expedited Depot repair. After the customer tenders a machine back to Lenovo either through carry in or through our logistics provider, Lenovo will guarantee that the customer has a repaired system in their hands no later than the 3rd business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00 p.m. local time will require an additional business day for service dispatch. Customers who purchase Expedited Depot upgrades will receive front of the line, highest priority for repairs in the depot. In the unlikely event that needed parts are backordered, Expedited Depot customers receive priority sequence for backordered parts. Further, customers who have also purchased Accidental Damage Protection will automatically receive Expedited Depot service for covered repairs.
All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, with Customer Carry-In Service, customers deliver their PC to a designated service center for repair or exchange. After the product has been repaired or exchanged, customers collect their PC from the repair center.