- Extended service agreement
- parts and labor
- 3 years
- response time: NBD
- for ThinkPad E470; E56X; E57X; L460; L470; L560; L570; P50; P51; P52; P70; P71; T460; T470
Warranty upgrade for 1 year Depot base warranty models..
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. The service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.
The PROTECT bundles includes:
Onsite: Parts and labor repair coverage where labor is provided onsite next business day. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the phone, a technician will be dispatched to arrive onsite.
Accidental Damage Protection (ADP): Protection from damage due to drops, accidents under normal use, electrical surges, liquid spills and LCD damage. If a replacement is necessary, Lenovo will make a replacement with a comparable system.
Keep Your Drive (KYD): Cost-effective, convenient and secure way of retaining your drives and confidential data in the unlikely event of failure.
Premier Support (PRE): Direct access to elite Lenovo technicians that provide unscripted, advanced troubleshooting for comprehensive hardware and software phone support.
- -Access to Product Engineers and Technical Account Managers for fast escalation
-Dedicated 800 number – No menus to navigate
-Quarterly reporting of service levels
-Third party software support, not available with standard support
-Repair parts prioritization