- Extended service agreement
- parts and labor
- 1 year
- business hours
- response time: NBD
- federal government
Only recently has business availability depended so heavily on proactive risk management and mitigation. If it is your charter to maximize protection, minimize downtime, and solve security problems quickly, McAfee's industry-leading software and hardware technical support programs are for you. Preventing problems before they hit you and recovering quickly if they do, are the goals of McAfee's proven hardware support programs. Responsive technical support is now a key element of your company's success.
McAfee Hardware Support Onsite, Next Business Day is created for onsite problem resolution; parts and labor onsite are provided the next business day.
McAfee Gold Technical Support gives you rapid access to McAfee's experienced and highly skilled IT security support staff. Around-the-clock, live telephone support delivers emergency product and security assistance when you need it most. Along with access to McAfee's award-winning ServicePortal, you receive 24/7/365 access to McAfee's certified technicians via phone and chat, online case creation and management, unlimited product update and upgrade downloading, online tutorials and installation.
McAfee makes it easy and simple: they have all the right resources and are ready to deliver the needed service solution. When you contact McAfee for service, you can rest assured that your equipment will be repaired and you will be back in operation quickly.