Complementing Network Associates existing leading-edge software support solutions, the PrimeSupport Hardware Program is designed to address and meet the needs customers have for different levels of problem resolution, and fixes for all of their installed network infrastructure hardware. Because hardware solutions are an integral part of a businesses overall security infrastructure, the level of support for those solutions must be efficient and cost-effective in order to ensure network availability, security and reliability while meeting budget requirements. The PrimeSupport Hardware Program provides customers with the flexibility to select the level of support that best suits their business needs.
With the PrimeSupport Hardware Onsite service, Network Associates works with the customer to schedule a dedicated service technician coming on-site within one business day to service installed McAfee or Sniffer equipment. Network Associates has partnered with Getronics, a leading worldwide provider of vendor-indepen