Mellanox Technical Support Gold Support - extended service agreement - 1 ye

The Gold support program is the Mellanox premium service program for mission-critical deployments, where a small percentage of down time could result in a significant loss to businesses. The Gold package provides 24/7 hotline support and 30 minutes response time for severity 1 case and up to 2 hours response time for any other severity case. The Gold level support package is available for hardware, host stack and fabric management software. For complete coverage, Gold support needs to be purchased for all components of the solution.