In today's business, your employees, partners, suppliers and customers all require fast, personalized access to your business resources. When your business systems are down, your employees are idle, your customers can't complete transactions or get the service they need, and your partners' interactions with your business are interrupted. Novell recognizes the demands placed on your business and understands that high-availability business resources are directly linked to your company's success. Novell Premium Service is offered to ensure a smoother, more efficient business operation that helps you continue to maintain and develop profitable relationships with those that matter to your business.
Many organizations wish a personalized and consistent relationship with a support engineer. For those organizations, Novell has the answer: Primary Support Engineers (PSEs). A PSE is a semi-dedicated resource that is assigned to only a few accounts, handling all customer support calls within his or her area of expertise