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Automated processes free employees from time-consuming tasks and equip them with the tools and information they need to sell effectively and deliver consistent, efficient service. The first business application built on the Microsoft .NET Framework, Microsoft CRM also includes reporting tools for accurate forecasting while it streamlines the measurement of business activity and employee performance.
Microsoft CRM helps businesses effectively enhance and manage all key areas of customer service. Employees can create, assign, and manage customer service requests, from initial contact through resolution, as well as manage communications and other activities, easily.
If you are purchasing more than 5 copies, Microsoft® licensing may be an option for you. Call your account manager to learn more about saving money through Microsoft Open Licensing.