In a digital, data-driven world, the flow of information to and from customers is vital as a means of communication that supports business processes. Businesses require analytics-powered applications that deliver insights and contextual information about application performance. With these applications, companies can stay competitive by better monitoring the flow of secure information exchange with their customers, so they can provide higher levels of service, increase engagement, boost satisfaction, and nurture loyalty. One way is to become empowered with deeper insights into faxing operations with RightFax.
Because faxing remains such a vital and important method of secure information exchange, organizations need visibility into the performance of fax deliverability, volumes, and system performance to manage the seamless flow of information to and from their organization. In an age of digital disruption across the enterprise, organizations must maintain full visibility of the transactions that fuel their business.
With critical secure messaging, if deliverability errors occur or system performance struggles for any reason, exceptions need to be monitored and managed closely to ensure messages are faxing at optimal efficiency. This requires a solution that enables organizations and administrators to analyze traffic flowing through RightFax, including faxes sent via OpenText RightFax Connect.
Today's organizations are truly global in nature and need to support secure information exchange around the world. Applying analytics to OpenText RightFax delivers transactional data intelligence and visibility into volume trends needed to improve operational efficiencies and drive company profitability. With a comprehensive view of system performance, quickly and easily identify and isolate operational issues, and make data-driven decisions based on current and historical performance indicators.
