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Panduit Network Cabinet End Channel Slack Spool is rated4.41 out of5 by17.
Rated 5 out of 5 bymanagerl607749 from Works better than most solutions out there. Notifications rarely show up.What is most valuable?Overall, it is a good idea as it works better than most solutions out there.What needs improvement?The mobile function is horrible.What do I think about the stability of the solution?Notifications rarely show up. Either messages will not send or they will send twice.What other advice do I have?The mobile app needs improvement. It consistently misses notifications.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-06-07T00:00:00-04:00
Rated 5 out of 5 bySuleman Ahmad from The integrations feature is the most powerful feature because some issues are of immediate priorityWhat is our primary use case?We are using Slack for all office internal communications — to create polls, reminders, notifications for builds, etc.How has it helped my organization?Previously, we were using Skype and HipChat, but the issue was we had bad notifications systems, so that's why we shifted to Slack.What is most valuable?In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those.What needs improvement?I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved.For how long have I used the solution?One to three years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-03-14T00:00:00-04:00
Rated 5 out of 5 byQualityEedf8 from The most valuable feature is the ability to be a part of multiple Slack channels that are specific to our needs.What is most valuable?The feature that is most valuable is the ability to be a part of multiple Slack channels that are all specific to our needs i.e. a product, infrastructure, personal one-on-one, small specific group, feature discussion, IT assistance, company announcements, etc.How has it helped my organization?The quick line of communication, most certainly improves the functionality of our organization. Discussions can happen at the drop of a hat, in a Slack channel and a critical decision can be agreed upon to take further action. Triage of customer issues can happen at the moment of crisis and this is of huge assistance as to how we can get our product back up and running, when needed.What needs improvement?I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order, that fits your every day use. I'd also improve it's security. It can be breached easier than an email client, so we tend to keep more confidential conversations out of the app.For how long have I used the solution?I have personally used this solution for over two years.What do I think about the stability of the solution?Our Slack bots have issues from time to time. There have been a few times where the app was done but other than that, it has been a solid performer.What do I think about the scalability of the solution?There were no issues with the scalability.How is customer service and technical support?I have personally not used technical support for Slack.Which solutions did we use previously?We were using Gchat as a source to speak to each other but channel functionality is very important in Slack.How was the initial setup?I was not part of the initial setup.Which other solutions did I evaluate?I am sure that other options were evaluated but I was not a part of that decision-making process.What other advice do I have?Providing API connections to your bug database and any other database that you use, can give you updates and links inside of a channel, which is a huge help.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 bySergio Yazyi from Some of the valuable features are managing notifications, status updates, and reminders.What is most valuable?* Managing notifications* Status updates* Reminders* Selective involvement in conversations with relevant threads when they are of value* Avoidance of email clutter* Bots which enable focused streams of information available in one place for the relevant, interested people* All kind of integrations: File sharing services, application performance management, incidents and monitoring alerts, which are flexible and easy to develop through an API* A powerful search through chat history to find references and pieces of information promptly* Recent threaded comments featureHow has it helped my organization?* Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented* Increased visibility and "situational awareness" of people in the team at their own pace (asynchronous), avoiding interruptions* Increased serendipitous communication and shared thoughts on general channels.What needs improvement?Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion.Slack has different features to follow up on updates when not directly through notifications.You can use Show Activity to see where you have been mentioned recently.You can mark items with Stars to follow topics in a kind-of to-do list. And even if you have a granular control on mobile push and email notifications, when you have been away for sometime, or visit the channel from time to time, and there are channels with a lot of activity, you can have some difficulties to go through the new messages since, without risking to confuse important from non-important conversations.Recent threaded messages help people center around topics, but still where there's people that come to the channel from time to time, they can feel overwhelmed to go through everything since last time.Some summary feature can help target most heat or important messages or conversations, or some kind of view of the recent messages by "heat" level (kind of the sorting algorithm of Facebook or LinkedIn for the news feeds).For how long have I used the solution?We have been using the solution for one year.What do I think about the stability of the solution?We have not encountered any stability issues. It is a very simple, effective, and stable solution.What do I think about the scalability of the solution?We have not encountered any scalability issues.How is customer service and technical support?We never required the technical support.Which solutions did we use previously?* Email* Mailing lists* Forums* Internet relay chat* WikisIn the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email.How was the initial setup?The setup is very easy. I was responsible for implementing it. It required a low level of expertise to deploy and administer. It required a medium level to manage integrations and to develop integration over other software towards Slack through its API.Which other solutions did I evaluate?We evaluated HipChat and Yammer.Microsoft Teams was not out yet, which may suit companies with a Microsoft toolset.Facebook Workplace wasn't yet available.Interestingly enough, Slack is even more friendly in all platforms including a native Linux client, and has an excellent browser based version.What other advice do I have?Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried about the saturation of technologies.Some gamified training can help and advocate in order to guide, moderate, and curate the channels, set some "netiquette", and encourage use and constructive behaviors.People are getting used more and more used to text based communication through Whatsapp and other apps.Consider that it has a strong community across the world and that is a powerful source to leverage.This product is so flexible and powerful that it can be used as:* Virtual space for teams* Topic or action based rooms* A bot answered service channel* A back channel for events* A lot other use cases depending on team appetite and creativityCertainly within the right culture, it will enhance and reduce friction in communication.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-29T00:00:00-04:00
Rated 5 out of 5 byit_user639453 from I appreciate the ability to create multiple private or open channels.What is most valuable?I appreciate the ability to create multiple private or open channels.How has it helped my organization?* The ability to create ad hoc channels for certain projects has made us more effective.* The mobile app allows us to communicate on the go, which saves time as well.* Onboarding new users is easy thanks to Slack's great UI.What needs improvement?There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app.For how long have I used the solution?I’ve been using Slack for over a year.What do I think about the stability of the solution?We haven't really had any stability issues.How is customer service and technical support?The product works very well. I haven't personally had the need to contact Slack's support. I did have a question about using Slack several months ago which I posted on Twitter. Their Twitter support team was very responsive and helpful.Which solutions did we use previously?We used Skype before Slack. We switched because Slack offered:* The ability to create multiple channels* A more user friendly interface* The ability to keep us more organized and effectiveWhat's my experience with pricing, setup cost, and licensing?I would recommend considering staying on the free version. It does limit you in terms of the history of communication and storage, but I think that these problems can be worth overcoming. This is the case especially if you are a smaller team or a startup that needs to watch where you spend your dollars.Which other solutions did I evaluate?We decided to just test Slack out first with no intentions to switch from Skype. However, the whole team fell in love with the product. At this current moment, we are experimenting with Workplace though.What other advice do I have?Once you sign up, try keeping things clean by creating multiple channels. This will ensure that individual conversations are relevant and that the team does not get distracted by unnecessary chatter.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-23T00:00:00-04:00
Rated 5 out of 5 byOluwakorede Daramola from Real-time collaboration and simultaneous document editing increases team productivityWhat is our primary use case?I mainly use Slack as a collaborative chat, video and audio tool. I am able to set up a Slack room for different purposes and have all major stakeholders collaborate in real time. I enjoy the functionality on Slack that enables my team members to edit and collaborate on documents simultaneously.How has it helped my organization?Slack has helped to increase the productivity of my teams and organization. We have been able to cut down on subscription costs, reduce client delivery time, troubleshoot more effectively, and achieve positive results more easily. Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams.What is most valuable?Chat, video, and call functionality has been awesome. The ease of setting up and integrating with other apps is seamless. Data consumption by the app is also at its barest minimum, helping to cut costs on the amount of data required to explore calls, video, or chat functionalities within the app.What needs improvement?I think the app is good enough, as I don't have any reason to comment negatively on it. The only area of concern that I have is with the inability to preview received documents without having to download them first. This could offer some sense of security and prevent downloading corrupted files or viruses.A "preview attachment/document" would suffice as an improvement, this will allow users decide if the need to download an attachment or notFor how long have I used the solution?More than two years.What do I think about the stability of the solution?With respect to the stability, the app functions well, without glitches.What do I think about the scalability of the solution?This is a very scalable solution.How are customer service and technical support?Technical support for this solution has been very helpful.If you previously used a different solution, which one did you use and why did you switch?I did not use another solution prior to this one.How was the initial setup?The initial setup is very easy and straightforward.What about the implementation team?The vendor handled our implementation and did a professional job.What was our ROI?Our ROI is approximately 40%.Which other solutions did I evaluate?I have evaluated both Microsoft Teams and Skype.What other advice do I have?This is a great app that has awesome functionality. A try will definitely be worth it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-05-27T00:00:00-04:00
Rated 5 out of 5 byAlina Yang from Mac version built into Safari has a lot of informative space and allows for custom CSS.What is most valuable?Mac version built into Safari has a lot of informative space and allows for custom CSS (right click > inspect elements) if you want it more personal and/or something puts you off in the standard settings.Tons of integrations and bots makes it unique.How has it helped my organization?Inter-department communication in wizarding world relies on paper planes while muggles can easily manage everything with Slack ;)What needs improvement?Readability. It's disputed but HipChat ( https://www.itcentralstation.com/products/hipchat ) is winning this battle due to the larger reading screen space.What was my experience with deployment of the solution?No.What do I think about the stability of the solution?No.What do I think about the scalability of the solution?No.How is customer service and technical support?Customer Service: Excellent.Technical Support: Good.Which solutions did we use previously?Yes.Switched from HipChat.Offers more freedom with search. More integrations.How was the initial setup?Straightforward.What about the implementation team?In-house.What other advice do I have?Start with the free version first.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-31T00:00:00-05:00
Rated 5 out of 5 byCathy Patalas from It has a narrow set of features focused on team communication. I guess that's why it works well.What is most valuable?* Channel conversations, because it's an easy way to get to a few people or a whole team at the same time.* Private conversations, because they're simple, convenient and they work!* Slackbot reminders, because it's a simple way to set a reminder for yourself or a colleague, without messing with calendars.* Integrations. For instance, thanks to integration of our own application Woodpecker.co with Slack through Zapier, we get notified each time one of our users starts the paying process and each time they complete it. We can actually see the new customers coming on board in real time.* Slack is just a communicator, no more. It has a narrow set of features focused on team communication. It's simple. I guess that's why it works so well for us.How has it helped my organization?Everyone's up to date with what's going on in our product development, marketing and sales. We communicate faster and no one has any troubles learning how to use the communicator.What needs improvement?I would like to see if someone has already read my message, but that's just a whim, not really a necessary must-have feature.For how long have I used the solution?We have used the solution for over two years.What do I think about the stability of the solution?We hardly ever had any issues with stability. I remember Slack was only down once over the whole time I've been using it so far.What do I think about the scalability of the solution?We haven't yet had any issues with scalability, but our team is quite small with only 17 people at the moment.How is customer service and technical support?In fact, I never felt the need to contact support, so I have no experience with that, but I guess that's great!Which solutions did we use previously?We used a number of solutions which were really only a feature of a bigger product.How was the initial setup?The setup was simple for me, but I was joining the team someone else set up.What's my experience with pricing, setup cost, and licensing?We're using the free version and some people from our team wish that the message history had not been removed, so if you sometimes need to go back a few months in a conversation, the paid version would be something to consider.What other advice do I have?Definitely give Slack a try.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 byit_user432543 from A very robust, flexible platform with a nice web interfaceHow has it helped my organization?Slack is a very robust, flexible platform, which allows for a lot more, not just chat.What needs improvement?Some features and plugins can be pretty obscure or difficult to deploy.For how long have I used the solution?Two years.What was my experience with deployment of the solution?It came pre-installed but also has a nice web interface. We did have difficulty deploying some features and plugins.What do I think about the stability of the solution?We have had no issues with stability.What do I think about the scalability of the solution?We have had no issues with scalability.How was the initial setup?It came pre-installed, so we did not need to do any setup on our part.What about the implementation team?Neither, as it came pre-installed.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-02T00:00:00-04:00
Rated 5 out of 5 byit_user272316 from The most valuable features are creating chats with combinations of people and the remind function.What is most valuable?Creating chats with any combination of people and the remind function.How has it helped my organization?We've been using it almost from the very start. It has helped us keep communication open between our international offices.What needs improvement?There are a lot of features in Slack that I don't use, because I don't know about them. I found the remind feature when I Googled the Pomodoro technique. I found this by chance. It would be helpful if Slackbot gave me some tips on features that I don't currently use.For how long have I used the solution?We have been using the solution for more than two years.What do I think about the stability of the solution?I did not encounter any issues with stability.What do I think about the scalability of the solution?I did not encounter any issues with scalability.How is customer service and technical support?I have never needed technical support.Which solutions did we use previously?I did not use another solution previously.How was the initial setup?The setup was straightforward.What other advice do I have?It is a great product and the mobile app is a big plus.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are partners.