Poly - Plantronics Voyager Focus UC B825 - headset - UC Standard version

Mfg.Part: 202652-01 | CDW Part: 3784430 | UNSPSC: 43191609
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Was $299.95
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Product Details
  • Plantronics Voyager Focus UC B825
  • Headset
  • on-ear
  • Bluetooth
  • wireless
  • active noise canceling
  • UC Standard version
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Poly - Plantronics Voyager Focus UC B825 - headset - UC Standard version
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Main Features
  • Plantronics Voyager Focus UC B825
  • Headset
  • on-ear
  • Bluetooth
  • wireless
  • active noise canceling
  • UC Standard version
Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Plantronics Voyager Focus UC stereo Bluetooth headset.

Plantronics Voyager Focus UC B825 - headset - UC Standard version is rated3.93 out of5 by162.
Rated 5 out of 5 by from Great product with poor frame qualitythis headset has an amazing amount of talk time with the clarity in call audio as well as music, is amazing! Poor frame quality, snapped from few places while in the bags. Poor and bad quality
Date published: 2019-09-13T00:00:00-04:00
Rated 5 out of 5 by from Not for long haired people!The design of these headphones means that hair gets caught in them constantly when taking them off. Do the designers not think of these things or are they all bald? Apart from this hugely disappointing design fault they are great headphones in every other way.
Date published: 2019-07-16T00:00:00-04:00
Rated 5 out of 5 by from Broken after a month of useThe sound quality and the mic are great. However. One week I put it on my head and it started to coming into pieces. The following week the whole arm holding one side of the speaker came off. Very fragile. Unbelieveable. Maybe this product is to put on a pedestal to be admired
Date published: 2018-04-05T00:00:00-04:00
Rated 5 out of 5 by from Awesome if it wasn't for the usb required receiverFaultless but the need to use the little usb Bluetooth adapter. What happens when this tiny device is lost? Surely this can be incorporated into the charging unit?
Date published: 2016-05-18T00:00:00-04:00
Rated 5 out of 5 by from Best headset yetThis headset is the most comfortable headset that I have had yet. The bluetooth connection is easy to setup. The volume control and auto-sensing options work great.
Date published: 2017-05-30T00:00:00-04:00
Rated 5 out of 5 by from 100% PositiveThe Voyager Focus has been awesome for my extended remote working stints, the battery life, sound quality and background noise reduction on the microphone have been critical. To the extent that I was working in a coffee shop in Burlington, VT when a very loud tour group came in and say at the table in front of me. My coworkers had no idea what I was talking about when I apologized for the noise.I've been a Plantronics fan for years, but this is the best product from them I've ever used.
Date published: 2017-11-28T00:00:00-05:00
Rated 5 out of 5 by from Awesome sound and clarity mostlyPurchased for work, sounds and works great on Win 7. No working so well in Win 10. Still trying to figure it out.
Date published: 2016-03-16T00:00:00-04:00
Rated 5 out of 5 by from Good design, but with issues.I purchased the Voyager Focus UC due to wireless features and included ANC. Overall, it performs as advertised, but I have encountered a consistent echo issue with the headset. I am able to hear my own voice slightly delayed in the earphones of the headset, when speaking. This makes it very difficult to have an effective conversation using the headset. The problem occurs when headset is connected to a computer via the USB dongle or directly with my cellphone.
Date published: 2017-05-31T00:00:00-04:00
Rated 5 out of 5 by from Great for Skype CallsI bought this specifically to take Skype calls, but I really like it for use with my cell phone as well. The sound is rich and full. It's also nice to be able to cut down on background office noise and it is a very comfortable headset. My only criticisms are that my android phone doesn't like to release control to the dongle and vice-versa. Also, the styling is very conservative almost a little dated: I wish they offered that nice white + tan leather color combination that they use on the Backbeat Sense.
Date published: 2015-11-20T00:00:00-05:00
Rated 5 out of 5 by from Outstanding quality!Best headphones I've ever purchased. Work from home frequently and have used a couple other brands in the past - nothing comes close to the quality of the plantronics voyager. My husband kept telling me to try plantronics. Now that I have, in sold! Won't buy anything else.
Date published: 2015-08-31T00:00:00-04:00
Rated 5 out of 5 by from Great when it can stay connected, but rarely doesI have had many disconnection issues. I found that the device had connectivity issues when using Bluetooth. After a support call, I was told the solution is to use the wireless USB adapter. This worked for a while, but now I have no option but to use Bluetooth and the original problem was not resolved. The device regularly disconnects about 3 minutes into every Skype meeting. When listening to music it disconnects and reconnects every 15 minutes. After many support calls, they found that the solution was to replace the unit but I was told the device is no longer covered under warranty even though the problem was originally reported during the first year of ownership.
Date published: 2018-07-05T00:00:00-04:00
Rated 5 out of 5 by from Useful for work but ineffective ANC.Bought this for the office hoping ANC would be useful. Unfortunately it cancels almost nothing. Decided to keep them because they are a proper UC headset, the mic is excellent in noisy environments. Pairing to both pc and phone is also very useful. Sensors and buttons that work with your softphone is something i did not know i needed. Sound quality for music is very good it does not sound like your typical UC headset. If they did not avertise this headset as a active noise cancelling headset then the it would have scored much higher.
Date published: 2019-01-10T00:00:00-05:00
Rated 5 out of 5 by from Amazing! Perfect for work / home use!Loving these so far! Features, features, features! I love these for both work and personal use. At work, they never leave my head. Averaging 3-5 hours per day on conference calls one can quickly appreciate the quality of this headset. (Note: I have only used Skype/Lync so far.) The sound quality is clear and the microphone is impeccable. I've have yet to receive a complaint for background noise, even with a TV at medium volume or my noise cube-mates. As others have mentioned, there have been a few moments when headset would go 'wonky" with an issue accepting a call but its rare and more often an issue with the phone/PC. Give them a try -- You won't regret it!
Date published: 2018-07-12T00:00:00-04:00
Rated 5 out of 5 by from Same as the previous review - FANTASTICThis is the best enterprise headset that I have ever had so far.There is no complicated setup, wireless receiver is perfect, bluetooth connection works like charm, elegant headset design and charging dock design, excellent audio quality, noise-cancelling function is hassle free.Again, only one word to describe Voyager Focus UC - Fantastic
Date published: 2019-03-14T00:00:00-04:00
Rated 5 out of 5 by from Plantroncis Voyager Focus UCSo far I have bought two pair of these headphones, one for myself and also my daughter. They work perfectly and are crystal clear and have excellent range. Syeed was most helpful in quickly responding to my emails and and answered all of my questions and concerns.
Date published: 2019-05-31T00:00:00-04:00
Rated 5 out of 5 by from Great quality, features and overall soundI've been using the Voyager Focus for almost a year and it's has exceeded my expectations. With typical wired headsets not being fully functional, I needed a nice quality headset that could fit my needs. After being disappointed in my Jabra Pro, this headset has been perfect for me.
Date published: 2017-02-14T00:00:00-05:00
Rated 5 out of 5 by from Great All Around HeadsetI bought this for work about a month ago specifically because our office is going more to a Lync based conference bridge. I use this for everything from my VoIP phone to Lync, to my cell phone, and for music. Understanding that Bluetooth is not the best for providing high quality audio. It does a really good job of reproducing the music. The ability to pair with many devices and the 14 hour battery life make this a great headset. I know my coworkers have been ordering the same headset because of my recommendation! Great work Plantronics. You always seem to have have quality products
Date published: 2016-04-06T00:00:00-04:00
Rated 5 out of 5 by from a lot of advanced features for a headsetUpfront: nothing was given to me for this review.I used this headset for about a year. I built a new data center and was constantly in a high noise environment. I attended remote meetings in a high noise/high heat environment as well as listened to music via Bluetooth for 6 hours a day. The sound quality is remarkable, the device build quality was the best I've ever seen to date and the sound cancellation was excellent. Comfort wise, for a guy with sensitive ears, the pads were very gentle and the suspension pad made these comfortable to wear all day long.
Date published: 2019-04-05T00:00:00-04:00
Rated 5 out of 5 by from Great sound and noise cancellation abilityI bought this less than a month ago and the quality is great!
Date published: 2017-08-03T00:00:00-04:00
Rated 5 out of 5 by from Love it!Great sound. Easy to use. It is a really good product.
Date published: 2016-05-11T00:00:00-04:00
Rated 5 out of 5 by from WOWI have been listening to these headphones for the past week and have have to say i am amazed. I have over 20 sets of headphones from Molami, klipsch, sennheiser ect ect. I never thought i would say this but these cans are even better than my trusted sennheiser hd25-1 ii and they are wired. The sound is even better. i have never got tired while listening to them. The sound from my Beyerdynamic Amiron is slightly better but they are wired and do make me tired. The Voyager Focus uc are my favorite headphones, how do i know, well they are the ones i have grabbed every morning for the last week and don't make my head tired.
Date published: 2018-12-19T00:00:00-05:00
Rated 5 out of 5 by from Sounds great! Noise cancelling worksSounds very good for calls and music. Very impressed by the active noise cancelling.
Date published: 2015-12-16T00:00:00-05:00
Rated 5 out of 5 by from Frustrated and have not used it yetMy company supplied this and when I opened the box from Amazon and noted there were no instructions as to how to set the headset up or use it. OK, some of that is rather obvious but you either need to include the basic setup and usage instructions WITH THE product or supply a URL that is VALID. plantronics.com/setup/voyager-focus IS NOT VALID and neither is, plantronics.com/setup/voyager-focus-uc. In case you are not aware the set up guide for this is located at, https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/voyager-focus-uc-ug.pdf. This leaves users having to take time to find something on your site that should be included with the product. It took me much longer to find the PDF than it would to complete the set up and get back to work. Again, this brings the level to a 3 star no matter how the device performs.
Date published: 2019-04-02T00:00:00-04:00
Rated 5 out of 5 by from Poor audio qualityI have not been able to troubleshoot successfully to resolve the massive amounts of interference the audio feedback has. I've finally had to switch back to my wired headset because I was missing too much conversation on client calls. Other than updating firmware, I was not able to find any useful troubleshooting for this issue.
Date published: 2017-10-23T00:00:00-04:00
Rated 5 out of 5 by from my team can now focus in an open office areaawesome noise canceling and great for an open office
Date published: 2019-12-18T00:00:00-05:00
Rated 5 out of 5 by from Not to ShabbyThis is on the top 3 list for best headsets I have used in 27 years of telecom and personal use. The Voyager is the only professional one on that list even competing with things outside of it's niche. I would say the RIG 800HD #1, Creative Fatal1ty #2, and the Voyager Focus UC #3. The ease of use switching between devices is amazing and im not sure how we survived without it before haha. The comfort and battery life is good enough for work or play 10 hours a day with up to 6 hours of on ear time. I even use it for it's ANC when i go in the data center for ear protection.
Date published: 2019-10-03T00:00:00-04:00
Rated 5 out of 5 by from Call profile ruins Stereo profileWhen you are on a call the music or videos you also still have on flip from a stereo profile to a call profile. Basically the sound quality goes from clear as expected to an old 70s style speaker that's been punched and left in the rain a few days. You cannot change these settings... Its incompetence beyond belief. I would rather have a $10 headset
Date published: 2019-07-29T00:00:00-04:00
Rated 5 out of 5 by from The worst headset I ever hadFirst of all, I have 2 of them and both are complete garbage.They do NOT work properly with Skype and mute off whenever they pleased. I wish I never bought this junk
Date published: 2019-01-05T00:00:00-05:00
Rated 5 out of 5 by from Just love it!I have been using this since it was released and I just love it!
Date published: 2015-12-01T00:00:00-05:00
Rated 5 out of 5 by from An attempt at perfection results in excellenceI’ve been using this headset for about four months now. I fell in love with it on day one. Starting day two, I began taking it home with me from the office and bringing it back the next morning. The Voyager Focus UC’s ability to switch automatically between my office phone, cell phone, and computer, enhances my productivity more than I could have imagined. It just works. It is seamless. The battery life is truly robust. Furthermore, the audio quality of the headphones and the microphone are the finest I have encountered in a work-oriented headset. My much loved Office Runner now sits idly on my desk. That said, the Office Runner’s range far exceeds that of the Voyager, and there are many times when I could use the extra range. The delta in range, however, is a function of Bluetooth’s limitations and Plantronics cannot be faulted for this. The engineers behind this product truly strove for perfection and nearly achieved it.
Date published: 2018-05-14T00:00:00-04:00
Rated 5 out of 5 by from Overpriced junkI've bought this one with the hope to use it for Skype. Well, it works. But not always. Controls do not work properly and it keeps muting my mic whenever it wants. I disabled sensors but it still doing that.Bottom line - another junk.
Date published: 2018-12-20T00:00:00-05:00
Rated 5 out of 5 by from By far my favorite headset I've ever used!I go through headsets like crazy. I work from home and spend a good portion of my day on teleconferences. They'll work good at first but then the sound quality will plummet or the battery life runs out too quickly and I end up shifting between my headset and speaker phone - which isn't optimal. I've tried everything but have never been as pleased with a headset as I am with this one. It was the most expensive I've ever purchased but I suspect it will have a long life. I can hear who I'm speaking with and they can hear me as well. It's comfortable. It's wireless. I love the features that verify when you're on mute, if the headset is on or off, how much talk time is left in the battery. It's amazing. They've literally thought of everything! I think whoever designed this must use headsets an awful lot as well because I couldn't ask for a better product!
Date published: 2016-02-10T00:00:00-05:00
Rated 5 out of 5 by from Money well spent, GREAT solution!Money well spent, best combination of audio quality, flexibility & functionality. As an owner of a $500 European audiophile grade headset I find the Voyager Focus UC an ideal device for the office with nearly comparable audio quality.
Date published: 2017-02-15T00:00:00-05:00
Rated 5 out of 5 by from Works great up until the 1 year warranty endsI have 2 of these and both stopped working properly after the 1 year warranty. For a product that costs this much the warranty should be longer and the build quality should be improved.
Date published: 2018-10-29T00:00:00-04:00
Rated 5 out of 5 by from Beware of warrantyGreat headset, while it lasted. I bought it in December 2015 and now it's dead (battery life done), customer service says it is out side of my warranty and cannot purchase a replacement. I was hoping a $299.00 dollar headset to last longer than this
Date published: 2017-09-06T00:00:00-04:00
Rated 5 out of 5 by from Great productGreat product do send the updated products and new releases
Date published: 2019-06-04T00:00:00-04:00
Rated 5 out of 5 by from Overall, excellent quality, performance, features.Excellent all-around, with only one shortcoming: call recipients report weak voice pickup.
Date published: 2016-12-27T00:00:00-05:00
Rated 5 out of 5 by from Great while it workedThis was a great headset and I was very happy with it until the plastic arm above the earpiece broke. I reached out to Plantronics and they will not take care of repairing it and say that it's out of warranty. I have been reading through other online reviews and alot of people have mentioned this problem. It's obvious that it is a common problem and it's unfortunate the Plantronics will not step up to address it.
Date published: 2018-10-03T00:00:00-04:00
Rated 5 out of 5 by from Nice Headset Needs Commercial Quality PlasticsI've had this headset for a few months for our UC campaign. I'm impressed with the earphone comfort and the noise cancelling. I can wear these all day. The weak point on this headset is the plastics just above the ear phones. The plastic is very thin and breaks all the time. I have to super glue it together in order to make adjustments.
Date published: 2017-04-25T00:00:00-04:00
Rated 5 out of 5 by from My search is over!!Been using this headset for a month now. People can hear my voice clearly even with background noise behind. I work in a bullpen like environment where partitions are low and voices carry. Love the ANC feature so i can focus. Only concerning is MS Lync, I have to remember not audio coming from my phone, if I do I will not hear anything. I am on calls a good 4+ a day and the batter life is good. I am glad my search is over. I have bought many bluetooth headsets this is the first I am truly satisfied.
Date published: 2015-09-15T00:00:00-04:00
Rated 5 out of 5 by from A superb headsetI've tried a number of corded and wireless headsets over the years as I work at a videoconferencing company. The Focus is the best ever: superb audio, very high manufacturing quality, extremely comfortable during prolonged use, very convenient charging base. The ability to hear ambient sound through the mic when in listening-only mode is also great. Using a single headset for both phone and computer use is super convenient.
Date published: 2016-03-29T00:00:00-04:00
Rated 5 out of 5 by from Best headset yet! I've had many!Best headset yet, I've had many, Legend, Edge and Blue Parrot. This one is comfortable, excellent sound quality and like the charging station.
Date published: 2016-02-07T00:00:00-05:00
Rated 5 out of 5 by from Static Noise, Very loose headsetStatic Noise even when I am not speaking. Headset fall off very easily. Its good otherwise and i like the range and few other colleagues at work don't have these problems. May be you can replace my set?
Date published: 2018-06-27T00:00:00-04:00
Rated 5 out of 5 by from One headset does it all, if phone use is priorityThis is a great all-around headset for the person who prioritizes phone features but also wants good-quality sound for listening to music between calls. The phone features are excellent, with good-quality voice sound, great noise cancelling features, and a very human-friendly interface that shows the designers really understand how people want to use a headset.The noise cancelling feature and boom mic make for surprisingly good elimination of background noise for the headset user and the people the user is talking to. One of the first things I did after getting the headset was to go to a noisy Starbucks on a Saturday afternoon and talk to my development team for two hours. I was sitting 10 feet from the cashier and the guy making drinks, but with the noise cancelling feature I was able to focus on my call and my developers said they couldn't hear any background noise at all. I was stunned, honestly. So that really opens up a new category of locations for me to work in.The headset comes with software for both your PC and your mobile device to monitor charge levels and adjust settings. The charging cradle has a small footprint and looks nice on a desk.Off calls, the music quality is very good, but probably won't blow away a high-end audiophile (who probably wouldn't be looking for a Bluetooth headset anyway if music is the priority).It lists for $299, but shop around, you can get this headset for better than $100 less than that.
Date published: 2015-09-29T00:00:00-04:00
Rated 5 out of 5 by from Fantastic headset!Bought this headset a week back and I am already falling in love with this. The features are all as described and works amazing. One of the most comfy headsets with great features. There is a high variation in the cost of the headset. So I will recommend that you do good research to ensure you are getting this at the best price.
Date published: 2019-04-25T00:00:00-04:00
Rated 5 out of 5 by from Not sure it's worth the priceIt works great, switching seamlessly between BT sources, mobile phone and PC/skype.The audio quality is good. The bow adjustment is a bit limited for people with a small head.The noise cancelling is not that good. It works a bit, but voices around you sound like they are on speaker phone and noises aren't dampened a lot.
Date published: 2018-01-03T00:00:00-05:00
Rated 5 out of 5 by from Amazing Headset - Used it for amost 2 yearsI purchased this headset directly from Plantronics almost 2 years ago and have had no issues with it, despite heavy air travel schedules, intense use both in the car and office. It is a super value for the price. I had issues with other lower priced over the ear headsets and would never go back to them after owning this one.
Date published: 2018-05-17T00:00:00-04:00
Rated 5 out of 5 by from FINALLYI have been searching for a wireless headset that is Five 9 Compatible. I tried and returned at least 4 Bluetooth headsets that said they would work and then didn't. Then I found this one, at a fabulous price. It works great, Plug N Play with Windows 10, my five 9 recognized it immediately, now I'm not tied to my desk. Thank you so much Plantronics. I've used your Bluetooth for my mobile phones for years, now you are on my desktop and laptop too.
Date published: 2016-06-18T00:00:00-04:00
Rated 5 out of 5 by from Fantastic headsetThis product would rank among the very best pieces of electronic equipment I've ever used or purchased. I had very strict criteria when selecting a headset and so understandably I was a little unsure when I purchased this headset as to whether it would live up to my expectations.Well it did. Everything about this product is great. Feel, comfort (can wear it all day), noise cancelling (surprisingly good for on ear headphones, takes the edge off office noise). The integration with my Mac (even without the USB dongle) and phone is fantastic, call interruption works brilliantly, and I love being able to take them off to have a conversation and when I put them back on my music starts again automatically. It's all nice little features that have been really well implemented that makes this product awesome.And the battery life. The battery life is amazing. I use these all the time, being able to go several days between charges is fantastic.All round a brilliant product, I love it.
Date published: 2017-11-16T00:00:00-05:00
Rated 5 out of 5 by from Great functionality, built quality not durableI love this headset - It sounds great, and I sound great. Minimal background noise off my mic. Call sound great. Works well with my PC and my iPhone.Major flaw, though: I travel a lot for business, and I take this everywhere. I have now broken the plastic on the headset in three places. (Pro-tip, get some "Plastic Surgery" glue to put it back together. Regular super glues will not work on this plastic.)What product is similar to the Voyager Focus UC but can hold up to frequent travel?
Date published: 2018-09-04T00:00:00-04:00
Rated 5 out of 5 by from Most Impressive and Feature Rich Headset Around!So I'm in sales and on the phone all of the time. It's a noisy work environment and I need reduced background noise and Crystal clear communications. This helped me achieve both! This headset does it all! I've shown numerous co-workers how incredible these things are and now half the sales floor have a pair! Even the audiophile in you will want to keep these around for the amazing sound! You won't find a better headset!!
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 by from Fantastic featuresI have had this for ages now, so pleased I got it!
Date published: 2019-02-21T00:00:00-05:00
Rated 5 out of 5 by from Great quality. great soundJust got this voyager focus. Nice quality, good sounds, lots of options on the device. Convenient charging stand. 2 thumbs up! :)
Date published: 2018-04-16T00:00:00-04:00
Rated 5 out of 5 by from One of a total disappointmentI bought the product hoping for high end experience with uncompromissed quality and reliability that is assumed by Plantronics claimed features and the price tag.Unfortunately the whole experience was completely ruined by multiple bugs and issues the product possesses:1. After upgrading to v104 firmware constant disconnects from either phone or computer were the case making the product virtually unusable2. Even though the device appears to be connected to computer (macos Sierra throughout all versions up to 10.12.5 (latest at the point of writing)), there is no sound for playback of the audio. Re-starting the devices helped occassionally until the next sudden connection drop.3. When paired with a phone (I changed two iPhones: 6s Plus and 7 Plus with all relevant iOS upgrades when using the Plantronics product) I constantly experience the connection drops/no sound issues. When dialing a number from the iphone the sound output switches to phone (was OK before upgrade to v104 firmware) that is extreemly frustrating. When answering the phone and Plantronics is paired, the sound goes to Plantronics. No matter what. Even if you switch to iPhone, it switches back to Plantronics automatically. Extremely frustrating v.2The usb dongle has failed once and I got a replacement product from Plantronics under warranty. Still same issues as with the previous one so it is clearly not a single product unit fault.I have contacted Plantronics support numerous times yet they were unable to solve the issues guiding to a inefficient "to dos" as "re-pair the headset" etc. Repairing was done several times = no success. As mentioned, I have changed two iPhones with interim software upgrades = all with the same issues. My overall experience with this product is awful and I would never buy it again as the premium you pay assumes it must be a rock solid stable solution. I use it for business and it was just an extremely annoying experience forcing me to switch back to a cheaper bluetooth headset that is also a little buggy yet far more usable that the Plantronics Focus UC.Build quality and features are excellent though. The only problem is it does not work as expected turning up useless unless you want to train your willpower and character :)
Date published: 2017-06-21T00:00:00-04:00
Rated 5 out of 5 by from Wouldn't recommendInitially worked fine, now it regularly disconnects during calls, and will sometimes reconnect randomly (other times it won't). After using for awhile, it will also create a very loud and regularly occuring static noise - unrelated to when a person is speaking or not).
Date published: 2019-03-20T00:00:00-04:00
Rated 5 out of 5 by from LOVE my Voyager Focus 825!!I bought the Voyager Focus a few weeks ago and have just started using it. I was just working at my home office desk listening to music streaming from the web, and my iPhone rang. I tapped the button on the headset to answer, had the conversation, hung up, then looked around for my phone. I finally located the phone upstairs, about 40 feet away! The range is fantastic with my phone, and seems to be even better with my laptop. The features are really intuitive, and the talk time is great. I usually go two full business days between charges. I replaced a corded headset from another manufacturer, and find the Voyager Focus to be much more solidly built and apparently more durable.
Date published: 2016-01-05T00:00:00-05:00
Rated 5 out of 5 by from Found my match!I have tried other brands, but didn't like the audio quality, so i asked on a forum what to get, and they pointed me at this fantastic headset. When i got it, and tried it, it was better than i expected!
Date published: 2016-02-10T00:00:00-05:00
Rated 5 out of 5 by from Awesome HeadsetThe best headset I have ever brought. My dilemma was in ear does not work for me. Tried several other in-ear, on-ear, over-ever, I find the Focus is on point and meets all of my listening and communicating requirements.
Date published: 2016-01-21T00:00:00-05:00
Rated 5 out of 5 by from Like every feature except....People I talk to complain they have a hard time hearing me. I can't find a feature to increase the microphone volume and there is no extension on the mic boom.
Date published: 2017-03-09T00:00:00-05:00
Rated 5 out of 5 by from Excellent DesignWhat I love most about this product is that it works seamlessly between my mobile phone and PC. I can be on my computer working but when I receive a phone call, it switches to my mobile phone automatically and then back again. Also, it is very lightweight and comfortable to wear. It is a delight and I would recommend it highly to anyone who needs to be on a computer and their mobile phone constantly throughout the day.
Date published: 2018-05-14T00:00:00-04:00
Rated 5 out of 5 by from Focus UC Headsets - AMAZINGAs a small company, we purchased two of these headsets to try them out. After 1 day of use, we purchased 8 more. Three days later, we purchased 11 more. Why? Because they are awesome. When working in a shared environment, driving while talking, or in a quiet places, these headsets are a leap ahead of the competition. Trust me, I've tried them all! As we hire new employees, these headsets will be a part of the on-boarding package.
Date published: 2016-02-10T00:00:00-05:00
Rated 5 out of 5 by from Ear PainThis is a great product. I am very fond of the results when using it in calls.My only concern is that I have developed a pain (hearing loss in my left ear (where the Mic is) after extended use. I was surprised to find out that a colleague of mine using these headsets had the same problem :(
Date published: 2016-11-19T00:00:00-05:00
Rated 5 out of 5 by from Amazing FeaturesThis piece is so amazing. The stand looks perfect and gives a very high tech look.The only disappointment I had was that it is available for a little cheaper price from suppliers. I paid $319 for tax plus shipping. It could be bought online for $270.
Date published: 2015-09-16T00:00:00-04:00
Rated 5 out of 5 by from Execellent HeadsetOne of the good bluetooth headset, I recommened to my friends almost 5 of them brought it and everybody satisfy with this.Only problem is setting up bluetooth with Windows phone, there is no help or guide for that.
Date published: 2017-01-27T00:00:00-05:00
Rated 5 out of 5 by from They feel like a warm hug when you put them onI received this headset to use about a month ago. They feel great on the head and are very comfortable - like a warm hug when you put them on. Many other headsets I've tried hurt my ears after wearing them for a short time - but not these. Functionally they have all the features I would want and they're not overly complicated trying to be all things to all customers. They feel like a quality built headset - there's nothing flimsy about them. The sound quality is good for phone and provides surprisingly good range for music (good lows and highs). I'm very pleased with this headset.
Date published: 2017-06-01T00:00:00-04:00
Rated 5 out of 5 by from FantasticAmazing for conference calls in a busy office environment. Noise cancelling is not great but i dont really care.
Date published: 2016-12-01T00:00:00-05:00
Rated 5 out of 5 by from Comfortable for all day, imp req: noise cancelI bought this 3 weeks ago, I've found the noise cancelling has limited effect, I need to play music to drown out office background noise and nearby coworkers on the phone.
Date published: 2017-04-03T00:00:00-04:00
Rated 5 out of 5 by from Comfortable, good sound quality, limited rangeThe headset is very comfortable and the sound quality is good. However, you can't walk far from the USB connection. I can't even make it into the next room without losing reception. Also, I find the voice alerting me to on and off mute very distracting.
Date published: 2019-06-16T00:00:00-04:00
Rated 5 out of 5 by from Still going strong after 4 years!I use these headphones every day for work, talking to co-workers and customers every day. I often work from coffee shops and my vehicle and nobody hears the noise around me, truly amazing.For a few co-workers I have turned the noice cancelling off when we are talking and they can’t believe the difference
Date published: 2019-11-16T00:00:00-05:00
Rated 5 out of 5 by from Excellent sound qualityGood media player sound, voice, noise cancellation
Date published: 2019-11-08T00:00:00-05:00
Rated 5 out of 5 by from Great while it works with horrible supportI purchased this a little over a month ago. I was very happy with it until it started randomly disconnecting from my devices. I tried connecting to my Cell phone, backup phone, laptop, desktop. All with random disconnects. I contacted support and jumped through all the hoops. Then they started the return policy. Great... or so I thought until they finally got back to me. They sold me an item that is defective then you're expected to pay for shipping with no guarantee that you're going to receive a replacement or no even estimate for how long you will be without your headset.
Date published: 2017-10-30T00:00:00-04:00
Rated 5 out of 5 by from Amazing headset! I've tried manyI've tried fancy headsets from many brands. Many costing more than this Plantronics Focus, so when I got this from my IT team, I was skeptical. But wow! This is far and away the most feature rich, immersive headphones I've ever used. The active noise canceling is impressive in work environment, and the ability to pair with both PC/Mac AND your smartphone at the same time. If I had to design optimal headphones -- this would be it.
Date published: 2019-01-12T00:00:00-05:00
Rated 5 out of 5 by from Great Range, Easy to use and Excellent SoundI bought this last week and immediately put it to work. I walk all around my home and never loose connection. Sound quality is excellent. It is comfortable, efficient and has made working at home a dream.
Date published: 2015-08-21T00:00:00-04:00
Rated 5 out of 5 by from The best headsets that I have ever hadSimple, easy to set up and use, very light, elegant design, great voice and sound quality...connect with the computer and the phone seamlessly.... in summary they are the BEST work headset that I have ever had!
Date published: 2015-11-07T00:00:00-05:00
Rated 5 out of 5 by from Unasble to turn off any mute notificationsThe help link for how to do this DOES NOT line up with my headset so I do not feel confident that they are familiar with my head set. So how can they promote quality?
Date published: 2018-06-20T00:00:00-04:00
Rated 5 out of 5 by from Great headphones with little "but"I'm using it for almost 4 months since early September 2015, right when local distributors had it available for pre-sale testers. In the most cases it works really great. If you're looking for headphones to speak on the calls and listen music in high quality - it is for you. On the calls, I can hear all conversations clearly but sometimes my voice was not clear enough when using InterCall software for conference calls. For regular calls, Skype, etc. it was working perfectly. I'm listening high quality music files (i.e. 150-250MB per song flac files) and sounds is really great, you can't expect anything better from on-ear headphones. But ... only if Active Noise Cancellation is turned on. If it is off, sound is quite poor, bass is missed almost completely. So, if you'd spend some time to play with preferences, you'll get great headphones. Or if manufacturer will fix the bass w/o ANF quality bug : ) Another part - Bluetooth adapter. Two sides again. It is pre-paired and that is great. It simplifies connection and always works properly. But it could be Class 1 to increase the distance! Also, battery is great but connection cable also could be included (as it is with BackBeat Pro that I own and like very much also : ) ). Overall - I was looking for such kind of headphones (for calls and music both) for quite long and I can say- this is the best choice in the market so far!
Date published: 2015-12-19T00:00:00-05:00
Rated 5 out of 5 by from absolute junk with no technical supportI have this and it does not work properly with Skype for Business nor with the regular Skype. For several months I'm waiting for support to solve the issue but it seems nobody there really cares
Date published: 2019-03-14T00:00:00-04:00
Rated 5 out of 5 by from The Headset I've Been Searching For!As an entreprenuer who works from home, I am constantly on the phone or Skype. I used to use the over-ear Voyager and loved it, but unfortunately, so did my dogs and replacing that headset 3X a month got pretty spendy. So I started looking for over-ear headsets. I've tried at least 3 other expensive headsets with frusterating results. This headset moves seemlessly between the two - even on my Mac. The noise canceling is a life-saver, with two dogs and a house under construction next door, I've put this to the test at been thrilled with the results. This headset is worth it's weight in gold. I'm a Plantronics fan for life.
Date published: 2018-07-17T00:00:00-04:00
Rated 5 out of 5 by from Response to previous review about Android/B825-M"Headset not showing in android mobileHi, I am not able to see the headset (B825-M) as a bluetooth device in android mobile. It is working fine with Windows mobile. Am I missing anything?"JThomas, you seem to have purchased the version for microsoft, not sure why plantronics split it up between standard and microsoft, but my guess is the B825-M version will only work on Microsoft/Windows devices.
Date published: 2016-12-15T00:00:00-05:00
Rated 5 out of 5 by from Best headphones ever!I've owned a number of different headsets for work, music and games and the Voyager Focus UC Bluetooth headphones out rank them all by far! Comfortable, great sound quality and their range is excellent!
Date published: 2015-12-26T00:00:00-05:00
Rated 5 out of 5 by from Excellent headset and noise cancelationThis is great for my open office environment and also for traveling, especially air travel. The active noise cancelation is great and really puts you in the zone. Focus is definitely the key word. Love this headset.
Date published: 2015-12-30T00:00:00-05:00
Rated 5 out of 5 by from Can't turn off "Mute ON" notificationI really want to like this headset. It's comfortable, the mic works fine, sound is good, battery life is great and noise cancellation, while not the best, is good enough. Ordinarily I'd give it five stars, especially given it's intended use as an office headset.However, my situation is the same as reviewer "Jeff S" - the "Mute ON" notification can't be turned off. While it plays it blocks all other audio and you can't hear the other side of the conversation. I have to "mute" frequently during conference calls which makes the headset unusable. During one-to-one calls it's just a minor annoyance.Plantronics replied to Jeff's review at the time and said it would be shared with their development team. That was four years ago. Nothing has changed since and nor is it likely to - as of June 2019 support have confirmed to me that there are still no plans to address the problem. And yet strangely you can disable the "Mute OFF" message!This is clearly not going to be an issue for everyone but if it's likely to a problem for you I'd look elsewhere.
Date published: 2019-06-04T00:00:00-04:00
Rated 5 out of 5 by from Great HeadsetI review and plan for future headset use within my company and after reading the different comments about this, I wasn't sure what I was letting myself into by obtaining a pair of these. However, having tried them out and adjusting the setting of the headset via the Hub software I found this to be an amazing device. The sound quality when on a call is great and the fact they block out local sounds ensures that you can concentrate on your call without unnecessary interruptions.
Date published: 2018-12-11T00:00:00-05:00
Rated 5 out of 5 by from What more could you want in a wireless headset?I work as an account executive in an office of 200 with cubicle style seating; you could say that like any sales floor when it gets buzzing it can be very hard to focus & get easily distracted. Once i got my Voyager Focus headset all those issues were tossed out the window. All I had to do was plug in the bluetooth adapter into my computer & it instantly recognized the device; pretty simple! My manager & I, who sits a desk away from me, have now had to come up with a signal for him to let me know he's trying to speak with me as I can't hear him from 5 feet away. The great thing about this headset too is that once i clock out for the day, I have it linked right up to my iphone so I can listen to music & take calls from friends after hours. For $300 I really don't see any other headset that can even come close in comparison to the Voyager Focus. I've recommended this product to all my friends working in sales, account management, or any job whith cubicles that may distract anyone's work due to noise!
Date published: 2017-05-14T00:00:00-04:00
Rated 5 out of 5 by from This headset is Awesome!I have been using the headset for a few weeks now and I find the headset excellent to use. The setup was extremely simple, just plug in the USB Bluetooth and the computer did the rest. Only gripe that I have is the voice notification when turning on Mute. It would be nice to mute the microphone without hearing the voice each time, but not a real big deal.
Date published: 2015-12-23T00:00:00-05:00
Rated 5 out of 5 by from Poor soundI have limited hearing on my left ear and this new Plantronics headset has a very low volume compare to my WO2 version. I double checked all the setting in the OS and still no luck.
Date published: 2016-02-24T00:00:00-05:00
Rated 5 out of 5 by from Quality product all around, superb sound/comfortI bought this headset for work about 5 months ago and have used it for hours every day since. It is one of the most comfortable headsets I have ever used, and I have been through many. The ear pads are pillow soft and it does not squeeze on your head too much. The sound quality is far more than I needed for work but it is nice that I can use it for listening to music between calls without the music sounding horrible. I can not recommend this headset enough.
Date published: 2016-06-15T00:00:00-04:00
Rated 5 out of 5 by from Comfortable, easy setupThis is a great headset. I like that it will auto-answer a Skype for Business call. It is very easy to dock for charging. It's light weight, and I can wear it for a long time without my ears being sore. The controls from the headset, mute, hangup, volume control are very easy to access. The only dis-advantage is that I still need the USB dongle, not sure why they could not build that into the charging station.
Date published: 2016-03-06T00:00:00-05:00
Rated 5 out of 5 by from Really good soundThe sound is awesome,when you turn on the ANC the base just hits you.Very comfortable to wear.
Date published: 2019-01-14T00:00:00-05:00
Rated 5 out of 5 by from The best headset out there.. Hands downI have used many headsets in the past nothing compares to this model. I use it in the office, on plane, while driving. It just does the job so well.
Date published: 2018-09-22T00:00:00-04:00
Rated 5 out of 5 by from Great sound, great features, long lastingI have tried lots of different headsets for communication and spend a good 6 hours per day on calls and have found these all-day comfortable. I'm also an audiophile so appreciate good sounding music, the audio controls have been really useful. I first got the Voyager Focus UC way back in 2016 and at first glance I thought they wouldn't last long as they look to be fragile but they've stood the test of time. I have broken them once but superglue fixed them just fine with no issues. Sound quality is great, pairing with multiple devices and having two active at a time is brilliant. Call quality is excellent especially with computer audio (Mac/Windows/Hangouts where high definition audio is possible. Negatives?:The headset sensors are a little annoying so I turned those off and the volume ring rattles when walking. Noise cancelling is negligible especially now compared to Bose and Yamaha recent releases
Date published: 2019-04-07T00:00:00-04:00
Rated 5 out of 5 by from Headset not showing in android mobileHi,I am not able to see the headset (B825-M) as a bluetooth device in android mobile. It is working fine with Windows mobile. Am I missing anything?
Date published: 2016-09-07T00:00:00-04:00
Rated 5 out of 5 by from umcomfortableIt's great in utility, but very uncomfortable to wear for long. I'm on the fence about returning it. If they fixed the ear pads, I'd be inclined to make this a 4 star review.I wouldn't say the range is anywhere near as claimed from my experience. It starts to get choppy at about 25 or 30 feet which is a far cry from the advertised 98 feet. The audio is OK, but it doesn't sound anywhere near as good as any of my other headsets. Don't get me wrong, it sounds good enough for its utility - work. It's also good enough to listen to music between calls and meetings, but not exactly what I'd call satisfying for any audiophile like myself.I'm very disappointed in the comfort. The ear pieces seem designed more for a large man's big ears where the foam goes more around than ON my ears as it should. They partly rest on my jaws whoch is uncomfortable as well. The foam is very weak with too much give so I end up feeling hard plastic pressing on my ear cartilage which is pretty painful. I don't see what the point of 12 or 14 hour battery life is if you can't wear the headset very long.These get hot too.
Date published: 2016-07-04T00:00:00-04:00
Rated 5 out of 5 by from Buggy, outdated, without basic customer supportThis headset is claimed to be "compatible" and loaded with many features. But in fact - it's a buggy and outdated junk. Most of these features do NOT WORK. This headset can't even be used with PC integrated Bluetooth. You should use their ancient USB plug (that is buggy too). On a top of that, NO customer support exists. They only react on negative feedback but do NOT BOTHER to solve any issue. Stay away from this company and its hype.
Date published: 2019-07-06T00:00:00-04:00
Rated 5 out of 5 by from Best headset ever!Most headsets are junk, but not this one! It works great and sounds great. It comes with everything you need for the office, road, and remote work.
Date published: 2017-09-06T00:00:00-04:00
Rated 5 out of 5 by from Great HeadsetAbsolutely love this headset! It really blocks out the background noise and is incredibly comfortable. This is my second headset since I had my other one for about 4 years.
Date published: 2019-06-17T00:00:00-04:00
Rated 5 out of 5 by from Nice headphone but disappointed with the microphonI have been using this for about a month. It works great except for the microphone part. It is supposed to filter out noise around me when talking on a call. I used it many times at a coffee shop and the people on the call could still hear my background noise. I had to mute/unmute every single time to talk which in my opinion defeats the purpose
Date published: 2018-08-14T00:00:00-04:00
Rated 5 out of 5 by from Awesome Headset!Outstanding features! Fast delivery! Easy purchase process!
Date published: 2015-12-28T00:00:00-05:00
Rated 5 out of 5 by from Great headset for the office and good for musicThe headset is great for the office and I specially like the smart sensor and the good call quality.The headset is also good for music, but not as good as for example Beoplay H7.The one thing I really dislike is that I can only have 2 devices connected at the same time, and the PC connection counts as one connection. That means it can only connect to the PC and one mobile, not two as my need is.
Date published: 2017-01-11T00:00:00-05:00
Rated 5 out of 5 by from Nice! Great!Just "Focus" on my music. Enjoyed my nice and great music.
Date published: 2017-05-25T00:00:00-04:00
Rated 5 out of 5 by from Absolutely the best communication headsetThese are great headphones all around for comfort and the Bluetooth is pretty sweet! When the noise cancellation is on you can't hear anything in the background while on calls which are amazing!
Date published: 2016-11-10T00:00:00-05:00
Rated 5 out of 5 by from Updates break the performanceI got this as free during a conference as speaker gift. I used it over skype for few months and it worked, but I started to get complaints that voice is not clear. I did several test and found that microphone is dead and do not produce clear sound. Contacted PLT and they were good to arrange replacement without any additional cost. [That's why I have given them 2 star]. On replacement device, I did a test voice record and it was perfect. I then updated device via PLT software and the voice clarity and sound gain dropped in recording. I was expecting it to keep the same quality of voice.
Date published: 2018-08-05T00:00:00-04:00
Rated 5 out of 5 by from Incredible UC (Unified Communications) HeadsetWOW ! I work for a large company that sells Unified Communications and we sell headsets from 3 vendors. In the last year I've tried about 15 different headsets and the Plantronics Voyager Focus is Incredible.It has all the features I need. The Active Noise Cancelling works very well. I haven't tried it on a plane yet but it does cancel out noises like Vacuum Cleaners, Car Engine Noises, Refrigerators quite well. The noise cancelling microphone is AMAZING ! I have an iPhone 6 and I called my wife with it in the car on the highway going 60 miles/hour with the windows open. With the iPhone or iPhone speakerphone, she couldn't hear a thing because of the wind, with the Voyager Focus, she could hear me perfectly and couldn't hear any wind. She said it sounded like I was at my desk with a Landline.I listen to music a lot and I'm on conference calls about 3-4 hours a day. The headset is super comfortable, has very clear sound and has a lot of features I like. (Plug and play dongle, Bluetooth, mute detection, truly reversible (Left/Right), mute when removed from your head, etc. With walls/partitions in my way, with bluetooth I can go about 20 feet from the base, with the dongle about 30 feet and the headset works flawlessly.I use a lot of Unified Communications Applications and Devices (MS Lync, WebEx, GotoMeeting, Live Meeting, OCS, SIP Phones) and the device works perfectly.I would recommend this headset to anyone ! For personal/work/contact center and even gamers as it the BEST HEADSET I'VE EVER HAD !DTBritish Columbia, Canada
Date published: 2015-08-14T00:00:00-04:00
Rated 5 out of 5 by from Favorite PLT Product so far.I am a Plantronics Employee (since 2013) but even so, I couldn't be happier with this headset - and I can be quite opinionated. :) It's comfortable with outstanding audio quality and makes the transition between Computer to phone so nicely.
Date published: 2015-12-03T00:00:00-05:00
Rated 5 out of 5 by from Audio quality very poor with Android PhoneMyself and a member of my staff who has the same headset, have experienced a lot of problems using the headset with our Android phones. I use a Samsung Galaxy 6 and he uses Google Pixel.If your call is longer than 10 seconds, the audio starts fading; it's very hard to hear the person on the other side or the audio starts having static noise. Note, the actual mobile phone is in front of us - this was recommended on a forum to ensure there is no Bluetooth reception issues between the headset and the phone.We have used the forget the device and re-paired several times and after the first call the problem comes back again. We have also ensured that headset has the latest firmware but no significant improvement.
Date published: 2018-08-21T00:00:00-04:00
Rated 5 out of 5 by from Long battery life, great sound qualityI bought this for work and it is the best wireless headset on the market. It was very easy to sync with my smartphone.
Date published: 2015-08-26T00:00:00-04:00
Rated 5 out of 5 by from Communication meets the crossroads of platformsI am blown away by these headphones. they do everything I need for them to do connect to desktop via the (BT) usb adapter and then to my cell phone (BT) and\or my portable laptop (BT) when I am not at my desktop. wonderful sounding and comfortable pair well worth the price especially when you think about he support headaches they save due to the versatility to handle the various applications so well.
Date published: 2018-08-01T00:00:00-04:00
Rated 5 out of 5 by from Great sound/build qualityI use this headset at my home office and have had nothing but positive experience. The headset is comfortable, sound and build quality seems great and docking in the base makes things nice and tidy. I am using the headset with Skype for Business and my cellphone and have no issues. I am able to walk around the apartment without any sound degradation which is extremely helpful.Couple of drawbacks are that I tend to mis-press the controls on-ear-cup controls (seems to be a bit to easy to press the middle button). Headset is also a bit pricey. While I did get mine for free, I would consider buying this same headset again for personal use despite it being somewhat pricey.
Date published: 2018-02-01T00:00:00-05:00
Rated 5 out of 5 by from Great with Skype for Business!This headset is awesome! It is reversible and has great sound quality and decent bluetooth range. You will not be disappointed.
Date published: 2016-08-16T00:00:00-04:00
Rated 5 out of 5 by from Big hype. Don't buy this junk.Does it work at all? - yesDoes it work as advertised? - noCan you get a support? - sometimesWhat kind of support? - bla-bla-blah onlyDo they respond to reviews? - sometimesDo they review responses help? - absolutely notDoes the company care? - absolutely notWorth buying? - absolutely not
Date published: 2019-01-07T00:00:00-05:00
Rated 5 out of 5 by from USB Bluetooth adapterI had lost my USB . Now, I cant use it with my laptop. Where can I get back and buy the USB?
Date published: 2019-03-12T00:00:00-04:00
Rated 5 out of 5 by from super nice , comfortable, i love it sound qualitysuper nice , comfortable, i love it sound quality is the best
Date published: 2019-02-07T00:00:00-05:00
Rated 5 out of 5 by from Good headset - Just a queryPlantronics team, Why does it not connect to three devices? Everytime I connect, it hooks to only my phone and one PC. Need help
Date published: 2017-12-05T00:00:00-05:00
Rated 5 out of 5 by from Great features but range is not as advertisedI've been using this for the last couple of weeks. Functionality is great and convenient. It advertises 95 ft range but I'm unable to get any near that on either Bluetooth or USB. Works to about 15-20 ft before it gets choppy. Other than the range the features are great
Date published: 2016-01-21T00:00:00-05:00
Rated 5 out of 5 by from Can be the only headset in your bag.I have owned a Voyager Focus UC for more than a year now. I spend as much as 6 hours a day on the phone and this is the headset I prefer. Audio quality is outstanding, background noise doesn't bleed into conversations and it's extremely comfortable. With acting noise cancellation, there is little need for additional audio headsets. It's not pricey compared to headsets of similar functionality and Plantronics quality means years of service from the headset.
Date published: 2017-01-31T00:00:00-05:00
Rated 5 out of 5 by from Incredible UC (Unified Communications) HeadsetWOW ! I work for a large company that sells Unified Communications and we sell headsets from 3 vendors. In the last year I've tried about 15 different headsets and the Plantronics Voyager Focus is Incredible.It has all the features I need. The Active Noise Cancelling works very well. I haven't tried it on a plane yet but it does cancel out noises like Vacuum Cleaners, Car Engine Noises, Refrigerators quite well. The noise cancelling microphone is AMAZING ! I have an iPhone 6 and I called my wife with it in the car on the highway going 60 miles/hour with the windows open. With the iPhone or iPhone speakerphone, she couldn't hear a thing because of the wind, with the Voyager Focus, she could hear me perfectly and couldn't hear any wind. She said it sounded like I was at my desk with a Landline.I listen to music a lot and I'm on conference calls about 3-4 hours a day. The headset is super comfortable, has very clear sound and has a lot of features I like. (Plug and play dongle, Bluetooth, mute detection, truly reversible (Left/Right), mute when removed from your head, etc. With walls/partitions in my way, with bluetooth I can go about 20 feet from the base, with the dongle about 30 feet and the headset works flawlessly.I use a lot of Unified Communications Applications and Devices (MS Lync, WebEx, GotoMeeting, Live Meeting, OCS, SIP Phones) and the device works perfectly.I would recommend this headset to anyone ! For personal/work/contact center and even gamers as it the BEST HEADSET I'VE EVER HAD !DTBritish Columbia, Canada
Date published: 2015-08-14T00:00:00-04:00
Rated 5 out of 5 by from Great sound - Poor Physical QualityPer other 1 star reviews my headset broke in within just 2 months of regular use. I've treated them with care. They have never left the desk where I use them, never travelled with them, only used for conference call.Sound quality was great but cheap plastic "sleeves" that hold the ear pieces onto headset cracked easily. Now I use taped to hold them together.
Date published: 2018-07-02T00:00:00-04:00
Rated 5 out of 5 by from Not sure why I waited so long to buy this!This headset has proven to be everything i thought it would be and more. Super comfortable and adjusts to anyone's head/ears. Great range, I can walk anywhere in my house and no signal drop on call or playing music.Call quality is top notch, and others say they have no issue hearing me. After allowing the headphones to "burn in" music is sounding very good. Lots of bass. The "Active Noise Cancellation" does work a little bit. Not nearly as good as the BOSE headphones, but after using these on an airplane the ANC button does help quite a lot!Not needing to bring the docking station with me on work trips was a key point for me. Battery life is phenomenal, at least 2 full days of calls and music before needing to charge.
Date published: 2015-09-21T00:00:00-04:00
Rated 5 out of 5 by from Brilliant headset, you won't be disappointed.I love this headset, plain and simple. This headset is now the default headset I buy for my company when we build a new contact centre. The Quality of the build is fantastic, very rugged design, although I’ll be honest people with long hair can get it caught at times. The sound quality is amazing when listening to music, often people I’ve installed these for can be seen walking outside of the office listening to their music!The ANC is amazing for busy open plan offices as it cuts the noise down dramatically, our main contact centre is in a large open plan office with metal walls and roof and when it’s raining, it’s very noisy. With the ANC in the Voyager range it cuts down the background noise fantastically so the agents can hear the caller with no issues.I’ve installed the headset on a number of devices from Mitel VoIP phones, through Skype for Business, to personal devices such as Tablets and smart phones. If you’re planning on rolling this headset out I would highly suggest you also purchase Plantronics Manager Pro software, or the Plantronics HUB software to open up more options on the headset and have an easy way to upgrade firmware. My only criticism would be as this is Bluetooth, you may get density issues if you roll out too many in a small space which can reduce the range of the headset. However if you have a larger open space, this isn’t an issue.You won’t be disappointed with this headset.
Date published: 2019-02-07T00:00:00-05:00
Rated 5 out of 5 by from GarbageI bought this headset with high expectations, let me keep it short as not to go on a rant, its garbage it worked well for about 3 months, I dropped it one time and it caught the corner of my desk and it literally cracked in 3 places. Like old plastic thats been in the sun too long it shattered. Buy something else
Date published: 2019-08-15T00:00:00-04:00
Rated 5 out of 5 by from Great while it workedI bought this 104 Voyager a little over a year ago. Worked fantastic while it worked. Comfortable. Clear. Callers reported clarity. Abruptly stopped working yesterday for no reason. Shut it off after use. Turned on, nothing. Fully recharged it. NothingShould last more than a year for $130
Date published: 2019-10-25T00:00:00-04:00
Rated 5 out of 5 by from Best headset I've ever hadVery comfortable for all day wearing. The sound quality is excellent. The controls are very logically laid out and the features make for very easy operation in all sorts of conditions.
Date published: 2019-11-26T00:00:00-05:00
Rated 5 out of 5 by from Good sound and battery, bad bluetooth adapterThe sound quality and battery life are good, but the supplied bluetooth adapter creates rather loud pops and clicks. Have latest firmware, tried different USB ports, etc. Removed it and used laptop's built-in bluetooth and clicking is gone. Put the supplied adapter in a drawer if you think you might need it for a bluetoothless system and are desperate, or just chuck it.
Date published: 2019-08-21T00:00:00-04:00
Rated 5 out of 5 by from Great Bluetooth Headset!Great headset. Super comfortable and Bluetooth distance is pretty amazing. I can walk a full floor upstairs and across the house with no change in sound quality. A bit pricey but worth it.
Date published: 2016-06-30T00:00:00-04:00
Rated 5 out of 5 by from Great headset but cheaply buildThis headset does it all. Connect to your computer, phone, etc. And switches between the devices effortlessly. The quality of the actual headset is cheap and not well designed. The charging side is too heavy for the plastic frame and breaks easily.
Date published: 2018-04-07T00:00:00-04:00
Rated 5 out of 5 by from Amazing Is only Half of itI have had a Voyager Focus IC now for about a year, and it's the best headset investment (and there have been many that I have EVER made. It sounds great, it feel good,even after wearing it all day. It's practical and useable alone or in a crowd. I love it!!
Date published: 2018-10-17T00:00:00-04:00
Rated 5 out of 5 by from High Quality Audio - Great Noise CancellingI've been using headsets for UC for 4+ years. This is by far the best headset I've come across yet. Bluetooth provides mobility and the noise cancelling in loud areas is amazing.
Date published: 2016-03-18T00:00:00-04:00
Rated 5 out of 5 by from Never used anything like this beforeI am absolutely loving my headset, been using it for a couple of weeks now, everytime I use, I keep finding new features, I was using it only on my PC and mobile phone, I can keep listening to music, when i get a call on my mobile, it tells the caller name, lets me pick up the call and music automatically Pauses. I just realized I can connect it to my desk phone [works with bluetooth enable new phones]
Date published: 2018-04-10T00:00:00-04:00
Rated 5 out of 5 by from Love the wireless.This was a gift and I like the wireless but the pause an play on music play store for my Android will not work. Also when I am playing a game called geometry dash the sound is ahead also that happens with youtube but all I have to do is pause it and play it again and it will be fixed.
Date published: 2016-05-14T00:00:00-04:00
Rated 5 out of 5 by from Best headset I have ever used!What is really impressive about this headset is that you can have it connected to multiple devices like computer and phone at once. I also love the volume controls and ANC. Overall, I think it's definitely worth the investment. I can't go back to any other headset after using this one. Hand downs recommend to all my coworkers and friends who make calls or who get on conference calls at work.
Date published: 2015-12-28T00:00:00-05:00
Rated 5 out of 5 by from Great audio, great mic, good noise cancelationThis is my sixth medium-high-end wireless headset. This is the first one I've been happy with. I've had it for about a month now, and it's becoming my favorite accessory, second only to my Pixel XL. I'm wearing it constantly, work, driving, gaming at home, and it is always comfortable with crystal clear audio. This is a purchase you will be sure to be happy with.
Date published: 2017-02-24T00:00:00-05:00
Rated 5 out of 5 by from Great mic ANC / Weak skpears ANCThis have been my first headphones with ANC. I was keen to test them so I went to a coffee shop and took skype calls from there. The people at the other side of the line didn't hear most of the noice surrounding me but my clear voice, really good. What I was dessapointed with is that despite having ANC active, I hear most of my surroundings (people talking, cars, coffee machine, etc), so it doesn't help to focus as advertised. The ANC is very good on the mic. It doesn't isolate you from the noise arround you though.
Date published: 2018-02-12T00:00:00-05:00
Rated 5 out of 5 by from Very happy with my new Voyager FocusI received it this month. The sound quality, ease of set up and range of features are excellent. I like the compactness for travelling.I also like the ANC feature. I haven't tried the Focus on an airplane yet. This is my first wireless headset and I'm enjoying the freedom of no wires.
Date published: 2015-11-25T00:00:00-05:00
Rated 5 out of 5 by from Multi-purpose headset for all types of environmentI would qualify it as the "Swiss army knife" of headsets. Our company equipped us with this headset for our new VoIP system. I have been using it for four weeks now, and I highly recommend it. The best part! I decided to try them on my PS4 system. Plugged in the Bluetooth dongle and right away, the PS4 recognized the headset. The battery life is on par if not better with high-end gaming headsets. The sound quality can hold its own; voice chats are clean and leveled.It is incredibly practical to be able to use it for Skype calls AND answer calls from your mobile phone (not simultaneously, but you can switch from one to anotherThe two caveats for me are price and the lack of over-ear cups; these come with on-ear memory foam pads. They are comfortable enough for a four-hour conference call or gaming session, anything more and you will start to feel the vise effect.Other than that, they are perfectly balanced for your day to day navigation.
Date published: 2017-01-27T00:00:00-05:00
Rated 5 out of 5 by from Phenominal Headset!Using this in a very noisy, busy office area, the noise canceling is the best I have heard. I can work on projects without being distracted by background noise at all. The ANC switch makes it easy to monitor what's going on if I want. Headset, although larger, is comfortable and easily adjustable. Voices are very clear, no static, and great for conference calls. Controls are positioned well on the headset and easy to use and I love that I can use it for communications on my laptop and cell phone at the same time. Excellent headset, wished I'd had this months ago!
Date published: 2015-12-15T00:00:00-05:00
Rated 5 out of 5 by from Great headset for short-term useOverall, I found the Voyager Focus UC to perform above expectations. The only negative is the ear padding. Plain and simple, it could benefit from a redesign. It's just not soft enough to be worn for extended periods of time. I have a fairly large head and constantly find myself having to take off the headset after a few calls to deal with the pain I feel while wearing it for a long period of time.
Date published: 2016-07-18T00:00:00-04:00
Rated 5 out of 5 by from Performance and Feature PackedGoing on three months using the Voyager Focus and I could not be happier. It has completely changed how I take calls and enhanced my work experience. I can confidently take calls anywhere and sound like I am in a secluded office. I also use the headset throughout the day to listen to all genres of music. Sound quality is superb. The interoperability across my different devices and software applications has also been outstanding. Once set up, switching between computers, phones, and applications is mostly seamless. Battery life and charge time has also been excellent.
Date published: 2016-11-02T00:00:00-04:00
Rated 5 out of 5 by from Great features and nice sound, quite comfortableI love this headset for conference calls, because I don't feel like I'm yelling at the people on the call like I did with a speaker phone. It's very comfortable to wear and the sound quality is wonderful. I use it for listening to music as well as for calls. Also, the controls on the headset are intuitive and effective.I think the software still needs a bit of work, because I've had two occasions when Skype for Business under Windows 10 didn't recognize the headset even after unplugging and plugging in the USB dongle. I had to reboot my computer to make it work again.
Date published: 2015-12-03T00:00:00-05:00
Rated 5 out of 5 by from Nice, not great.I bought these a while after team moved into an open collaboration space. There is a ton of cross talk and other background noise that can get really distracting. Before buying this headset, I had been using an old Bose QC15 ANC headset to block out background noise, but they didn't help with Skype for business, which we use for all communication. The noise canceling on the Voyager Focus doesn't come close to being as effective as the old Bose headphones. It's noticeable, but does not block out even moderate talking. I have to resort to listening to low volume music all day to block out distractions. Beyond the ANC, the headset is really nice. It just doesn't live up to the advertising hype.
Date published: 2017-04-06T00:00:00-04:00
Rated 5 out of 5 by from All Day - Everyday!First I am a fan of Plantronics and honestly have used others as well. Coming completely clean my Voyager Focus is my go to when in the home office (I use a 5200 when traveling - I travel about 70%. As a remote worker - this set brings great comfort, excellent sound and transmit quality. Ear pads make the long conference call comfortable and when the call ends my music is right there with me. People on the other side complement the clarity of my voice and consistency of transmission. Plantronics (Poly) two thumbs up. My only ask is for a similar design (mono) I can travel with - safely use in rental car etc. Chime in Plantronics team! Please do. I highly recommend adding this to every road warriors go bag! You'll be happy you did!
Date published: 2019-05-23T00:00:00-04:00
Rated 5 out of 5 by from Flimsy Plastic Keeps BreakingThis is my forth Focus. I've owned several other Voyager models. This is the third broken Focus due to shockingly thin plastic that hold them together. I've resorted to buying used ones on Ebay to replace them. The build quality is certainly not worth the list price. Don't bother to tell me about a warranty replacement in one year. I've been a big fan of Plantronics Voyager line because of the excellent software and intuitive features. I can't describe how disappointed I am. What cost savings could justify such cheap plastic?
Date published: 2018-06-07T00:00:00-04:00
Rated 5 out of 5 by from Surprising sound qualityMy employer provides these headsets since we moved from cubicles to a more open space config more conducive to Agile practices. I was skeptical at first and only expected to use the noise cancelling during work. To my surprise, the sound is exceptional when I listen to music through it. It's got just the right amount of bass to keep it lively without pounding my head. I love the head strap acting as a switch too. The battery life is phenomenal! I took on on a 24hr trip to oversease and it still had 7hrs left. I can't imagine going on long trips without it. I prefer this over the Bose.
Date published: 2017-08-10T00:00:00-04:00
Rated 5 out of 5 by from Voyager Focus UCI bought this headset 3 nonths ago. this headset has an amazing amount of talk time. the clarity in call audio as well as music, is exceptonal! will definately recommend to the rest of my office!
Date published: 2019-06-08T00:00:00-04:00
Rated 5 out of 5 by from Worse headset...ECHO Problem...Nightmare!I bought this headset and when i connect it to any laptop. I hear echo of my voice. I tried to turn the volume down/up but no help. All the time I hear my voice back (ECHO).
Date published: 2017-02-16T00:00:00-05:00
Rated 5 out of 5 by from Does not connect directly to pc bluetoothSound is really good. Exactly what you'd expect from Plantronics. I work in an open "modern workspace" and the noise canceling feature is important to me. On the downside be warned: This headset requires one of your usb ports for the transmitter and another port to charge the headset. The headset does not connect to your PC via bluetooth without the usb transmitter so don't lose it! The warranty does not cover product loss. Only for this reason I wouldn't recommend it as the perfect solution.
Date published: 2015-09-08T00:00:00-04:00
Rated 5 out of 5 by from Unfortunate that it requires the BT600 AdaptorI have been using this for about 3months. It's really annoying that you have to use the bluetooth dongle (BT600) to get it to work reliably. When I have had other devices using all USBs on my laptop, I have tried to connect this to my computers bluetooth. Unfortunately while it will work for 10 mins the mic and/or audio just randomly stops working (mid call often) which is quite frustrating.
Date published: 2018-11-11T00:00:00-05:00
Rated 5 out of 5 by from Outstanding Product Only Wish It Was Stronger.I have had the Voyager Focus for about 6 months, they have been incredible to use every day and fit every need a person would want in a set of wireless headphones for work or leisure. Unfortunately the only problem with them is how they hang when you charge them it tends to weaken and put a lot of strain to a particular section right above the neck that holds the microphone which has caused mine to snap twice. Either make them a bit thicker or add some sort of pressure reliever to the hanging charging system to prevent the set from breaking. But as far as the quality of sound and feel of the set... It is top notch!
Date published: 2018-06-04T00:00:00-04:00
Rated 5 out of 5 by from Amazing Headset!I actually won this headset from Plantronics and I have to say its truly an amazing headset! I have the M (Ms skype version and it works perfectly with Skype. Easy to use, easy to set up... sounds is crystal clear. Mic is fantastic. The range is actually crazy good! I can walk downstairs in my house and outside and still stay connected! You will NOT be disappointed with this headset.
Date published: 2015-12-18T00:00:00-05:00
Rated 5 out of 5 by from Works great but a USB-C Adapter would be great!Pretty good for a wireless headset, but I wish there was a USB-C adapter (even if it was something I had to buy separately) so I didn't need an converter to plug it in to a modern laptop (which all seem to be moving to USB-C).
Date published: 2018-01-29T00:00:00-05:00
Rated 5 out of 5 by from Best headset I have ever usedThe Voyager Focus is by far the best wireless headset it not only works with my work phone but with my cell phone as well, and the noise canceling is awesome! It works better than I ever expected. Get this headset, you wont be disappointed.
Date published: 2019-06-05T00:00:00-04:00
Rated 5 out of 5 by from Needs sound improvement and a wall chargerThe sound quality is still lacking true sound. It's a little tinny in sound. Some may say bassie but I find it to lack bottom end and upper end meaning it offers a lot of mid range sound which at times sounds like an old fashioned radio. You would think that for $299 this could be the first bluetooth headset that sounds like what it does from the actual phone ear speaker (iphone or samsung like). But it's not. I love how it automatically pairs with your phone once you pick it up from the dock. You will find it weird how out of the box the packaging doesn't include a wall charger. It does include a usb cable but you have to find a spare wall port hanging around the house. I wonder how this effects charge time when using a quick charge port or a older version. I do not recommend sharing this headset with anyone else in your home because when a call comes in the headset will try to auto pair with phone #1. Regardless, this headset is still the best I've used so far. Perfect for noisy offices because the dual ear pieces cushion and block out some of the sounds.
Date published: 2017-03-09T00:00:00-05:00
Rated 5 out of 5 by from ObsessedI've never been a fan of a headset, but I went all out and bought this pair. All I can say is wow I love these! I can walk around office and talk on phone with no issues! Setup took less than 5 minutes as well.
Date published: 2015-10-07T00:00:00-04:00
Rated 5 out of 5 by from Indispensable! #1 Headset Business/PersonalI bought this headset a year ago after trying a number of other ones. It is without a doubt the most versatile fully featured and perfect headset I have ever owned. I use it to run my home-based e-commerce business and can take calls while doing yard work, cooking lunch, shopping, working around the house, etc. The two-way noise cancelling works extremely well so everyone thinks I am working in a quiet office, while when I drive around town and listen to music and podcasts and take the odd call, I don't hear background noise. One of the best features is when I place the headset on my head an incoming smartphone call is automatically answered. It is second to the products I sell as the most important element of my business. I can't sing its praises high enough.
Date published: 2017-12-09T00:00:00-05:00
Rated 5 out of 5 by from AmazedI’m sitting here with a pair of Sennheiser HD25s which have been my sturdy old go-to for home listening, goy a pair of voyagers recently, and I have to say, I’m struggling to see why I’d go back to the hd25s for casual listening again! Sound quality on the voyagers is amazing, for Bluetooth headphones I’m truly impressed!
Date published: 2019-04-13T00:00:00-04:00
Rated 5 out of 5 by from Great headsetI love this product, the only wish I have to add is a "folding" docking-charging station to fit the zipped bag.
Date published: 2017-06-30T00:00:00-04:00
Rated 5 out of 5 by from Works great.. until it doesn'tI received this Voyager FOCUS UC as a gift form my Aunt who worked for Plantations. It worked great for 3+ years, then I updated the firmware through the Plantronics Hub Windows app today. And then a few hours after I updated the firmware it completely quit working. It won't respond to a USB cord or the charging stand or the switch. I called tech support and the guy I talked to took way too long to determine that there was nothing in the firmware update that would have caused this and it must be the battery. The battery.. that cannot be replaced and since this headset is out of warranty, there is nothing they can do for me. I find it hard to believe that on the exact same day within a few hours of updating the firmware the un-serviceable battery also died. It is unacceptable in my opinion that a $299.95 product is a useless paperweight after 3 years of use. I guess if you are ok shelling out that much money every 3 years for a new one, go for it and buy it. But for me the battery should be serviceable at a minimum even if I need to pay for the battery. DON'T BUY
Date published: 2019-03-19T00:00:00-04:00
Rated 5 out of 5 by from Does not work reliably without BT600 Dongle...Via the BT600 Adapter it works decently.But: Our teams Headsets do not work reliably with integrated Bluetooth adapters: - not on MacBook Pro Mid-2017 on HighSierra (yes, no USB2 ports there)- nor on HP Elitebook 840 G3 Win10I wonder why those are still recommended in out Company :(
Date published: 2018-12-04T00:00:00-05:00
Rated 5 out of 5 by from Office headsetWe use this headset in our business. We now have 4 of them and plan on adding more as needed. They keep the office sounds away from your conversation when you need to hear the customer. They last quite a while. We use them for about 50 hours a week and they seem to have been lasting more than a year before needing replacement. We do wear them out.
Date published: 2017-12-15T00:00:00-05:00
Rated 5 out of 5 by from Very Nice Wireless HeadsetVery nice headset regardless of the price. Has good wireless distance. Effectively cancels out noise.
Date published: 2015-11-24T00:00:00-05:00
Rated 5 out of 5 by from Pricey headset that has a poor microphone designMy company was looking for a headset suitable to provide UC and provide ANC. We are using the devices in a data center. We found the ANC works pretty good but not quite as good as a $30 ANC headset. The microphone was the biggest disappointment. To be using a noise cancelling headset, we thought it would work well in this environment. We found the boom was too short and is effected by facial hair. We loose about 40% of what we are saying. We have an old Supra headset that outperforms this unit and it is about 15 years old. Is there a good data center Bluetooth headset that can provide good voice performance? This was very disappointing.
Date published: 2018-08-01T00:00:00-04:00
Rated 5 out of 5 by from USB-C version comes with USB-A dock and cableBe aware that if you are specifically selecting the USB-C version of this headset, you will only get a USB-C bluetooth adapter. The included dock and charging cable will be USB-A based. I wished that was made more clear in the product description. If you own a MacBook, this will be a headache as you cannot charge or update the firmware without buying a new cord or adapter.
Date published: 2019-09-13T00:00:00-04:00
Rated 5 out of 5 by from Two years and counting free HEadsetI purchased this headset over a year and 1/2 ago. I reviewed it when I got it and I was in love with it then. Best in class. I bought it to use with a voice recognition software. He gave me 100% recognition.The fact it has crystal clear audio is a plus for me as I am hearing impaired. Also people told me previously they have a hard time understanding me on the phone. Since I started using this headset I've not had that problem.Many times am in noisy environments which would prohibit me from being able to listen to music let alone talk on the phone this headset has rectified all the situations for me. In addition it's made me an incredible extraordinary speller because I can use it with my Dragon NaturallySpeaking and get hundred percent recognition.
Date published: 2020-01-09T00:00:00-05:00