- technical support
- emergency pager access
- 1 year
- 30 min
- upgrade from PrimeSupport Priority Plus
- level A ( 1+ )
PrimeSupport Enterprise offers personalized, round-the-clock proactive support from an assigned technical support engineer for Network Associates' products deployed in the most business-critical information systems. You'll enjoy a relationship with a support professional from NAI's elite Enterprise support team, who is familiar with your Network Associates product deployment and support history, and who will proactively contact you to ensure you have the installation and functionality knowledge needed for optimal product performance. By staying in touch, PrimeSupport Enterprise professionals help to prevent problems before they occur. But if an emergency should arise, the response charters provide peace of mind that assistance is on the way.
Prioritized access to PrimeSupport Global Lab;
Protection Analysis and Implementation Planning.