RSA Basic Support - technical support (renewal) - for RSA Federated Identit

Mfg.Part: CS-FIM EOPS Y2 | CDW Part: 5254310 | UNSPSC: 81112201
  • Technical support (renewal)
  • for RSA Federated Identity Manager
  • phone consulting
  • 2 years
  • 9x5
  • response time: 2 h
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This item was discontinued on January 17, 2020

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RSA Basic Support - technical support (renewal) - for RSA Federated Identit
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Product Overview

Main Features
  • Technical support (renewal)
  • for RSA Federated Identity Manager
  • phone consulting
  • 2 years
  • 9x5
  • response time: 2 h
Basic Support provides assistance with installation and operations of RSA solutions and products and helps to resolve problems that are inconsistent with documented behavior. Basic support includes Telephone and E-mail Support, SecurCare On-line and Software Releases.

Telephone and E-mail Support is a technical support for your technical issues is available during 8am to 5pm, your local time, Monday through Friday. Their state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies.

You will have 24 x 7 access to SecurCare Online (SCOL) their on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare Notes, which impart support information proactively and help mitigate risk.

As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.