Service Cloud Unlimited - subscription license (1 year) - 1 user

Service Cloud Lightning empowers your agents with a complete set of productivity tools to deliver faster, smarter, and more personalized customer service for every customer anytime, anywhere. It's easy to use and customizable to the way you work. And, because it's all in the cloud, everyone can access Service Cloud Lightning with just an Internet connection - there's no need for expensive hardware or software.