Verba Recording System Instant Message - license - 1 user

The Verba Recording System provides an integrated solution to record voice, video and instant messages on a single recording platform. Verba Technologies solution provides a unified search experience, where IM conversations are presented in the same view as your voice and video calls. This provides a great timeline view of complex conversations where the session starts with IM and is escalated into a call.

IM sessions are presented in the Verba Conversation Viewer, which shows the entire conversation. The solution stores the entire clear text/rich text or HTML formatted conversation for complete session recall. The solution provides lightning fast full text search capabilities for instant messages, completely integrated with the traditional call search interface.