VMware Support and Subscription Basic - technical support - for VMware View
for VMware View Premier Bundle (v. 5)
100 concurrent connections
emergency phone consulting
response time: 4 business hours
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.