Avaya Support Advantage Essential plus Upgrade Advantage - technical support - 1 year

Avaya EXPERTSM Systems - alarm monitoring and proactive issue resolution up to five times faster than if the service request was manually generated. Avaya Expert Systems automatically identifies issues and steps that the customer can take to avoid future outages.

Avaya Diagnostic Server with SLA Mon technology - unprecedented network visibility with advanced, client-controllable, diagnostic tools that speed diagnosis while lowering costs without additional equipment.