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AirWatch Enterprise Support - technical support - 1 year

Mfg. Part: V-PS-ENT-SUP-GEO-F | CDW Part: 4014213 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • 1 geography / business unit
  • federal
  • U.S. Federal only
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • 1 geography / business unit
  • federal
  • U.S. Federal only
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
AirWatch Support Services offers technical assistance and self-help options through the extensive resources to IT administrators. The Support Services Team members are AirWatch certified to help support customers and partners. With five support centers around the world, service requests are addressed by regional AirWatch support centers during their local business hours.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: AirWatch
Compatibility: PC
Manufacturer: VMware Federal
Packaged Quantity: 1
Product Line: AirWatch Enterprise Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Hours a Day): 12 hours a day



Limitation: Severity level 3
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: Web support



Service Type: Web knowledge base access



Service Type: Installation & configuration

Software
License Qty: 1 geography / business unit

General
Installation Type: Locally installed

Licensing
License Pricing: Federal government
Licensing Details: U.S. Federal only

 
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12/5/2016 7:05:18 PM
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