Back to Top

AppleCare OS Support - Preferred - technical support - 1 year

Mfg. Part: D5690ZM/A | CDW Part: 2236384 | UNSPSC: 81112201
$20,495.62Advertised Price
Lease Option ($561.38 /month) Lease Availability

Have leasing questions? Let us know how can we help.

Note: Leasing is available to organizations only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Preferred
  • Technical support
  • phone consulting
  • 1 year
  • 12x7
View More
Product Overview
Main Features
  • Preferred
  • Technical support
  • phone consulting
  • 1 year
  • 12x7
Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution.

Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.

AppleCare OS Support - Preferred provides covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 issues 12 x 7, and assigns a technical account manager to your organization for one year.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Apple
Compatibility: Mac
Manufacturer: Applecare Exceptions
Model: OS Support - Preferred
Packaged Quantity: 1
Product Line: AppleCare

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / unlimited incidents

Service & Support
Service Availability: 12 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 2 contacts
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Service Type: E-mail consulting

Limitation: Severity level 1
Response Time: 2 hours
Service Type: Emergency consulting

Adding to Cart...
12/11/2017 7:13:29 PM
^ Back to Top

Maximum 300 characters
An account manager will email you within one business day to confirm your request.

Your Quote has been submitted

What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.


Something went wrong.

Please try again later.