CDW RCS AFTER HOURS LABOR UNIT (CDW Configuration Services)
Mfg # 1TS-TECHAFTRHRS
CDW # 3789870
Quick tech specs
- Covers one hour of engineer time outside the normal working hours of 8 a.m. – 5 p.m. Central time. Useful for configuration or troubleshooting of network equipment and operating systems supported by the Remote Configuration Services team. It can also be used to add additional time required for customization of existing services after normal working hours. To request services or learn more visit: https://www.cdw.com/RCS
Know your gear
• Reduce risk & time to deploy
• Lower configuration, integration & overall deployment expense
• Complete projects on schedule
• Free IT staff & resources to work on higher-level projects
• increase ROI & lower TCO
In evaluating this Service please review the SCOPE OF ENGAGEMENT (“SOE”) detailed here in the “Product Overview” section. Your order of this Service indicates your acceptance of all terms and conditions specified in the SOE set forth in Product Overview section.
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
•. Engage in an initial scoping call with the customer and account manager, if requested.
• After the initial scoping call, present a custom scope of engagement for the account manager.
• Engineer will inform the customer of any action that may cause downtime prior to that action.
• Work will be performed outside normal working hours (8 a.m. – 5 p.m. Central time).
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
•. Engage in an initial scoping call with the RCS engineer and account manager.
• Provide RCS engineer with any existing documentation related to the network design if applicable.
• After the initial scoping call review the SOE to be agreed upon before placing an order.
• Provide appropriate management access.
• Notify the RCS engineer of any changes that affect the work during the engagement.
ASSUMPTIONS
• Customer has appropriate support contracts to download needed patches, hotfixes or operating system updates.
• Additional hourly services may be agreed to as circumstances allow.
OUT OF SCOPE
• Performing any Services not specified at the start of engagement.
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any IOS/Firmware/System Software update(s) must be supported by the hardware manufacturer.
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms & Conditions link on Seller's website (the “Agreement”) and are incorporated herein
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
•. Engage in an initial scoping call with the customer and account manager, if requested.
• After the initial scoping call, present a custom scope of engagement for the account manager.
• Engineer will inform the customer of any action that may cause downtime prior to that action.
• Work will be performed outside normal working hours (8 a.m. – 5 p.m. Central time).
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
•. Engage in an initial scoping call with the RCS engineer and account manager.
• Provide RCS engineer with any existing documentation related to the network design if applicable.
• After the initial scoping call review the SOE to be agreed upon before placing an order.
• Provide appropriate management access.
• Notify the RCS engineer of any changes that affect the work during the engagement.
ASSUMPTIONS
• Customer has appropriate support contracts to download needed patches, hotfixes or operating system updates.
• Additional hourly services may be agreed to as circumstances allow.
OUT OF SCOPE
• Performing any Services not specified at the start of engagement.
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any IOS/Firmware/System Software update(s) must be supported by the hardware manufacturer.
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms & Conditions link on Seller's website (the “Agreement”) and are incorporated herein