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Centrify Premium Support - technical support (renewal) - for Centrify Direc

Mfg. Part: CSSA-5A-RPM1Y | CDW Part: 3947305 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support (renewal)
  • for Centrify DirectManage
  • 5 administrators
  • phone consulting
  • 1 year
  • business hours
  • response time: 2 business hours
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Product Overview
Main Features
  • Technical support (renewal)
  • for Centrify DirectManage
  • 5 administrators
  • phone consulting
  • 1 year
  • business hours
  • response time: 2 business hours
Centrify provides timely and knowledgeable support and services designed to help you deploy Centrify solutions faster and manage your environment more efficiently.

The support team consists of experienced IT professionals who are focused exclusively on Centrify products. Support is required with the initial purchase of all Centrify Suite editions in order to ensure you are able to quickly deploy and have free access to the latest product updates.

Premium Support includes all of the features of Standard Support, plus 24x7x365 support for priority issues, accelerated service levels and additional named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Centrify
Compatibility: Mac , PC , Unix
Manufacturer: COMFY KEYBOARD AND SOFTWA
Model: Premium Support
Packaged Quantity: 1
Product Line: Centrify

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 2 business hours
Service Availability: Business hours
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: 6 named contacts / severity level 1
Response Time: 2 business hours
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Limitation: 6 named contacts / severity level 2
Response Time: 4 business days



Limitation: 6 named contacts / severity level 3
Response Time: 6 business hours



Limitation: 6 named contacts / severity level 4
Response Time: 24 business hours



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Web support



Service Type: E-mail consulting

Software
License Qty: 5 administrators
Software Title: Centrify DirectManage

 
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12/7/2016 6:15:33 PM
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