Ciena Specialist Services extended service agreement - 2 years

Mfg. Part: 80M-3930-HW2 | CDW Part: 4159885 | UNSPSC: 81111812
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  • Extended service agreement
  • parts and labor
  • 2 years
  • repair time: 10 days
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 2 years
  • repair time: 10 days
Ciena's Services leverage the specialist engineers as virtual members of your team to deliver critical network operations and support functions. The specialists can work with you to combine specific services into a comprehensive operations and maintenance package, that offers a turn-key or managed service solution, designed around your unique requirements and expectations. Ciena provides 24 x 7 x 365 support for call response, case logging, and critical problem resolution. Ciena works to aggressive service level targets for all call priorities, with service-affecting or business-critical issues being worked continuously until resolved. On critical issues, the technical support team adheres to rigorous timelines for problem resolution, escalation to more specialized support, and automatic notification to senior support and executive management.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Ciena
Manufacturer: Ciena
Packaged Quantity: 1
Product Line: Ciena Specialist Services

Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Web knowledge base access

Support Details Type: New releases update

Service & Support
Repair Time: 10 days
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Repair Time: 10 days

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Class of Equipment: Complicated network devices

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10/23/2016 7:30:18 AM
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