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Ciena Specialist Services extended service agreement - 2 years

Mfg. Part: 80M-3905-HW2 | CDW Part: 4160873 | UNSPSC: 81111812
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 11 hrs 52 mins
  • Extended service agreement
  • parts and labor
  • 2 years
  • repair time: 10 days
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 2 years
  • repair time: 10 days
Ciena's Services leverage the specialist engineers as virtual members of your team to deliver critical network operations and support functions. The specialists can work with you to combine specific services into a comprehensive operations and maintenance package, that offers a turn-key or managed service solution, designed around your unique requirements and expectations. Ciena provides 24 x 7 x 365 support for call response, case logging, and critical problem resolution. Ciena works to aggressive service level targets for all call priorities, with service-affecting or business-critical issues being worked continuously until resolved. On critical issues, the technical support team adheres to rigorous timelines for problem resolution, escalation to more specialized support, and automatic notification to senior support and executive management.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Ciena
Manufacturer: Ciena
Packaged Quantity: 1
Product Line: Ciena Specialist Services

Service
Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Repair Time: 10 days
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Repair Time: 10 days



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Complicated network devices

 
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12/8/2016 4:08:47 AM
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