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Cisco Partner Core-Bridge Program Master ATP - extended service agreement -

Mfg. Part: CON-PMDN-SMS-1000 | CDW Part: 2707534 | UNSPSC: 81111812
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 7 hrs 47 mins
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: NBD
Support provided under this Partner Core-Bridge Services offering is intended for partner, meeting eligibility, who supports end users under partner's service solely within territory. Cisco will provide services to partner as backup to its technical capabilities. Partner will retain primary responsibility for providing support to its end users.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Video conferencing devices

Header
Brand: Cisco
Compatibility: PC
Manufacturer: Cisco Smartnet DBase
Model: Master ATP
Packaged Quantity: 1
Product Line: Cisco Partner Core-Bridge Program

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Service Availability: 8 hours a day / 5 days a week
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 4 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: 72 hours



Limitation: Severity level 4
Response Time: 96 hours

 
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12/8/2016 8:13:28 AM
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