Cisco Remote Management Service Incident Management Service - technical sup

Incident management is an ITIL process used by the Cisco RMS SOC to identify and prioritize security incidents. The RMS SOC will proactively monitor for key events and thresholds on managed components in the customer's security network infrastructure.

Upon automatic detection and correlation of a security incident, an incident ticket is created, and customer is e-notified of the security incident. This communication can include remediation procedures, which is dependent on security services requested.