Cisco SMARTnet Extended Service Agreement
Mfg # CON-SNTP-SMS-1
CDW # 2499919
Quick tech specs
- Enhances network performance
- Has a web portal for access to updates
- Full-time service availability
- Empowers the IT team with technological advancements and threat knowledge
- Detects security issues for fast mitigation
Know your gear
Ensure network’s peak performance using this Cisco® SMARTnet™ Extended Service Agreement. It has a Technical Assistance Center (TAC) to complement in-house IT resources. Connect with these experts via email, phone or web for network and data center problem diagnosis using this service. Featuring the Cisco Smart Call Home feature, it troubleshoots enabled devices in real-time. This Smart Call Home service offers thorough diagnostic reports for critical network insight. Including a personalized My Cisco web portal, it provides bug reports, software releases and troubleshooting tools to match network needs.
Detect security issues for quick mitigation with this Cisco SMARTnet support. The agreement provides a 24x7x4 comprehensive hardware service level. It comes with the next business day (NBD) advance hardware replacement that gives users coverage for each device. Since the TAC is in operation daily, it receives and resolves hardware concerns within a week. With a 4-hour delivery time frame, the agreement facilitates fast network restoration from system incidents. Time-to-time resolution tracking has an automated escalation system for quick interventions. The product comes with full-time service availability.
Detect security issues for quick mitigation with this Cisco SMARTnet support. The agreement provides a 24x7x4 comprehensive hardware service level. It comes with the next business day (NBD) advance hardware replacement that gives users coverage for each device. Since the TAC is in operation daily, it receives and resolves hardware concerns within a week. With a 4-hour delivery time frame, the agreement facilitates fast network restoration from system incidents. Time-to-time resolution tracking has an automated escalation system for quick interventions. The product comes with full-time service availability.