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Cisco Services for Intrusion Prevention Systems On-Site Support - extended

Mfg. Part: CON-SUO4-SMS-1000 | CDW Part: 1325076 | UNSPSC: 81111812
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 11 hrs 24 mins
  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 24x7
  • response time: 2 h
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 24x7
  • response time: 2 h
Use commercially reasonable efforts to provide the following On-Site Support Services for Product detailed on an Equipment List at the specific level of On- Site Support Service indicated in such Equipment List. On-Site Support Services are subject to geographic and weight limit restrictions.

Destination country importation, Customer compliance with U.S. export controls and customs processes may condition delivery times. FRUs will be shipped DDU (delivery duty unpaid) using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. Requests for alternate carriers will be at Customer's expense. Chassis and line card replacement must be at the same level of coverage.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Cisco
Compatibility: PC
Manufacturer: Cisco Smartnet DBase
Model: On-Site Support
Packaged Quantity: 1
Product Line: Cisco Services for Intrusion Prevention Systems

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Service Included: E-mail notification



Support Details Type: New releases update



Support Details Type: Virus definitions update

Service & Support
Location: On-site
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

 
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12/6/2016 4:36:43 AM
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