- Extended service agreement
- 3 years
- response time: 4 h
- for P/N: SPA-2XCT3/DS0-V2
Cisco Smart Net Total Care Service delivers extensive installed base and contract management, along with foundational technical services, device diagnostics, and alerts for your Cisco products. This proactive maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses. Using information from a secure discovery of your Cisco products and correlating it with Cisco's intellectual capital and product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and information, and proactive support capabilities that reduce operating costs and minimize downtime.
Smart Net Total Care's smart service capabilities identify your Cisco installed base, and securely communicates this to a secure Cisco data center where it is analyzed against Cisco intellectual capital that includes manufacturing, contract, technical support, and security data. The result is a comprehensive view of your Cisco installed base and service contracts, enabling you to make informed decisions about these products and contracts. Detailed inventory information, life cycle status, and contract coverage are made available through a secure web portal, along with targeted alerts. Integrated, proactive device diagnostics and foundational technical service capabilities all work together to help you maintain your Cisco products.