Cisco Unified Contact Center Express ENHANCED ( v. 9.0 ) - version upgrade

Mfg. Part: CCX40-90U-E-E-S1 | CDW Part: 3152890 | UNSPSC: 43233405
$625.00SAVE $46.46
$578.54CallAdvertised Price
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  • ( v. 9.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 4.0
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Product Overview
Main Features
  • ( v. 9.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 4.0
Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch offices or companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, and web chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

To help companies provide efficient, effective, customer-focused service in the contact center, supervisors must have the tools they need to manage team performance. Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the team's daily workflow. Cisco Unified Contact Center Express is provided in three packages: Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco Unified Contact Center Express products are tightly integrated with Cisco Unified Communications Manager.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Internet & communication applications
Subcategory: Internet & communication - internet utilities , Internet & communication - IP telephony

Brand: Cisco
Compatibility: PC
Packaged Quantity: 1
Product Line: Cisco Unified Contact Center Express

License Category: License
License Qty: 1 seat
License Type: Version upgrade license
Upgrade from: 4.0
Version: 9.0

Software Upgrade Details
Software Type: Cisco Unified Contact Center Express Enhanced
Version: 4.0

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10/20/2016 4:24:11 PM
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