Cisco Unified Contact Center Express PREMIUM ( v. 10.0 ) - version upgrade

Mfg. Part: CCX85-10U-P-P-S1 | CDW Part: 3424449 | UNSPSC: 43233405
$925.00SAVE $68.16
$856.84CallAdvertised Price
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  • ( v. 10.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 8.5
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Product Overview
Main Features
  • ( v. 10.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 8.5
Cisco Unified Contact Center Express meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management for one to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent.

Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.

Cisco Unified Contact Center Express Premium is ideal for full-featured formal call centers requiring skills-based routing, CTI-based agent screen pop, or integrated self-service application support; it can handle as few as a single agent or as many as 300 agents and 300 full-featured IVR ports.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Internet & communication applications
Subcategory: Internet & communication - internet utilities , Internet & communication - IP telephony

Brand: Cisco
Compatibility: PC
Model: Premium
Packaged Quantity: 1
Product Line: Cisco Unified Contact Center Express

License Category: License
License Qty: 1 seat
License Type: Version upgrade license
Upgrade from: 8.5
Version: 10.0

Software Upgrade Details
Software Type: Cisco Unified Contact Center Express Premium
Version: 8.5

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10/25/2016 10:39:27 AM
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