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Cisco Unified Contact Center Express STANDARD ( v. 11.0 ) - version upgrade

Mfg. Part: CCX85-11U-S-S-S1 | CDW Part: 3914775 | UNSPSC: 43233405
$198.00SAVE $14.47
$183.53CallAdvertised Price
 
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  • ( v. 11.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 8.5
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Product Overview
Main Features
  • ( v. 11.0 )
  • version upgrade license
  • 1 seat
  • upgrade from 8.5
Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports multiple agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Internet & communication applications
Installation Type: Locally installed
Subcategory: Internet & communication - internet utilities , Internet & communication - IP telephony

Header
Brand: Cisco
Compatibility: PC
Manufacturer: CISCO DS HARDWARE DIRECT
Model: Standard
Packaged Quantity: 1
Product Line: Cisco Unified Contact Center Express

Software
License Category: License
License Qty: 1 seat
License Type: Version upgrade license
Upgrade from: 8.5
Version: 11.0

Software Upgrade Details
Software Type: Cisco Unified Contact Center Express Standard
Version: 8.5

 
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12/11/2016 6:14:21 AM
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