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DataCore Annual Support Program - technical support - for SANsymphony-V Fib

Mfg. Part: FCP-EWR-GLD-FSV | CDW Part: 2587755 | UNSPSC: 86101601
$546.62Advertised Price
Lease Option ($16.13 /month) Lease Availability
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for SANsymphony-V Fibre Channel Protocol
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for SANsymphony-V Fibre Channel Protocol
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
DataCore offers a premium annual support subscription for those who need around-the-clock support for SANmelody software that includes product updates and upgrades.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
Software Title: SANsymphony-V Fibre Channel Protocol

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: DataCore
Compatibility: PC
Manufacturer: Datacore
Packaged Quantity: 1
Product Line: DataCore Annual Support Program

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: E-mail consulting



Service Type: Web support

Product Reviews
DataCore Annual Support Program - technical support - for SANsymphony-V Fib is rated 4.0 out of 5 by 2.
Rated 4 out of 5 by from Mirroring provides a high-level of service and optimizes the use of obsolete storage. Valuable Features:Mirroring is the most valuable feature because I can provide a high-level of service and optimize the use of obsolete storage.Improvements to My Organization:I have a system that uses approximately 6TB as a file server and I use the thin provisioning to optimize the storage.Room for Improvement:When I sometimes reboot for maintenance, the connectivity from the iSCSI initiator host can be improved.Use of Solution:I have used this solution for three years.Stability Issues:There were no stability issues.Scalability Issues:There were no scalability issues.Technical Support:Technical support is excellent.Previous Solutions:I did not use another solution, this it is first one.Initial Setup:The setup was very simple, except the iSCSI network driver on Windows.Cost and Licensing Advice:In my case, the licensing per terabytes is very high and in addition, it must be licensed for each extra functionality.Other Solutions Considered:We evaluated VMware vSAN.Other Advice:There are many products that fit the needs of the company, however, the support, warranty, scalability and price are decisive factors when deciding.I always prefer to do a PoC (demo).Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-07-11
Rated 4 out of 5 by from Mirroring provides a high-level of service and optimizes the use of obsolete storage. Valuable Features:Mirroring is the most valuable feature because I can provide a high-level of service and optimize the use of obsolete storage.Improvements to My Organization:I have a system that uses approximately 6TB as a file server and I use the thin provisioning to optimize the storage.Room for Improvement:When I sometimes reboot for maintenance, the connectivity from the iSCSI initiator host can be improved.Use of Solution:I have used this solution for three years.Stability Issues:There were no stability issues.Scalability Issues:There were no scalability issues.Technical Support:Technical support is excellent.Previous Solutions:I did not use another solution, this it is first one.Initial Setup:The setup was very simple, except the iSCSI network driver on Windows.Cost and Licensing Advice:In my case, the licensing per terabytes is very high and in addition, it must be licensed for each extra functionality.Other Solutions Considered:We evaluated VMware vSAN.Other Advice:There are many products that fit the needs of the company, however, the support, warranty, scalability and price are decisive factors when deciding.I always prefer to do a PoC (demo).Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-07-11
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  • clientName_cdwg
 
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10/20/2017 8:37:34 PM
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