Dell Advanced Exchange Service - extended service agreement - 3 years - shipment

In the event you have a hardware issue with your Dell product that cannot be resolved over the phone, the company can ship you a replacement unit the next business day within the Advanced Exchange Service. Unpack your replacement unit, ship back the defective unit and continue to enjoy the power of your Dell product. Replacement system or replacement part will be dispatched, if necessary, following phone-based troubleshooting, in advance of receipt of returned defective part or system.