Know your gear
Keep your network up and running
12x5 Priority Support with Advance Replacement
7:00am-7:00pm CST support availability
Unlimited support requests
Priority support number to ensure priority answer within live queue
Free advance replacements*
Overnight shipment paid by Digi (North America only)***
Request for replacement must be received by 2:00pm CST
Service spares**
Available for purchase during product warranty period
* Overnight and expedited shipments are based on product availability. To qualify for same day shipment, notice of need must be made to Digi no later than 2:00pm CST. Next day shipments are limited to delivery within North America only.
** Available for purchase at time of service agreement. Qualify to receive a 50% discount from product list price for use as a field replacements only. Not to be used for re-sale or contract will be voided.
*** International shipping - shipping costs and shipment method is the customer's responsibility
7:00am-7:00pm CST support availability
Unlimited support requests
Priority support number to ensure priority answer within live queue
Free advance replacements*
Overnight shipment paid by Digi (North America only)***
Request for replacement must be received by 2:00pm CST
Service spares**
Available for purchase during product warranty period
* Overnight and expedited shipments are based on product availability. To qualify for same day shipment, notice of need must be made to Digi no later than 2:00pm CST. Next day shipments are limited to delivery within North America only.
** Available for purchase at time of service agreement. Qualify to receive a 50% discount from product list price for use as a field replacements only. Not to be used for re-sale or contract will be voided.
*** International shipping - shipping costs and shipment method is the customer's responsibility