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EMC Premium Support - extended service agreement - 1 year - on-site

Mfg. Part: YSE00VPL00121971 | CDW Part: 3907677 | UNSPSC: 81111812
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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 1 hrs 38 mins
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
Customer may contact EMC by telephone or web interface on a 24x7 basis to report an equipment or software problem and provide input for initial assessment of severity level. EMC provides a technical response by remote means based on the severity level of the problem; or, when deemed necessary by EMC, Onsite Response as described below.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: EMC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote monitoring



Support Details Service Included: Web support
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 12 hours



Limitation: Severity level 3/4
Response Time: Next business day



Response Time: 30 min



Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 4
Response Time: 8 business hours

Equipment
Class of Equipment: Storage arrays

 
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12/2/2016 2:22:05 PM
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