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EMC Premium Support Option - technical support - 3 years

Mfg. Part: M-PRESWX-001 | CDW Part: 3160576 | UNSPSC: 81112201
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  • Technical support
  • phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
EMC Support Options are your access to the industry's leading customer support experience. Backed by the trusted expertise of global network of technical support professionals, EMC uses proven processes and innovative service tools to help you achieve business objectives.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Dell EMC
Compatibility: PC
Manufacturer: EMC
Model: Premium Support Option
Packaged Quantity: 1
Product Line: EMC

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support

General
Installation Type: Locally installed

 
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12/9/2016 11:41:49 AM
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