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EMC Premium Support - technical support - for EMC Unisphere for Block / VNX

Mfg. Part: YSE000UM00043260 | CDW Part: 3577064 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for EMC Unisphere for Block / VNX Operating Environment
  • Base License
  • for EMC VNX5200
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for EMC Unisphere for Block / VNX Operating Environment
  • Base License
  • for EMC VNX5200
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
EMC Premium Support offers mission critical support for extremely fast resolution, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Type: Base License
Software Title: EMC Unisphere for Block / VNX Operating Environment

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: EMC
Compatibility: PC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: Remote monitoring



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

General
Installation Type: Locally installed

Licensing
Licensing Details: For EMC VNX5200

 
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12/5/2016 8:50:31 PM
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