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EMC Premium extended service agreement - on-site

Mfg. Part: YUE000UM00020558 | CDW Part: 3192052 | UNSPSC: 81111812
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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 3 hrs 48 mins
  • Extended service agreement
  • parts and labor
  • on-site
  • 24x7
  • response time: 4 h
  • Upgrade
View More
Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • on-site
  • 24x7
  • response time: 4 h
  • Upgrade
Mission critical support is designed for fastest resolution, including 24 x 7 technical support and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Dell EMC
Manufacturer: VCE Company
Packaged Quantity: 1
Product Line: EMC Premium

Miscellaneous
Pricing Type: Upgrade

Service
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote monitoring



Support Details Type: New releases update



Support Details Service Included: Web support
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 12 hours



Limitation: Severity level 3/4
Response Time: Next business day

Equipment
Class of Equipment: Complicated network devices

 
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12/6/2016 12:12:31 PM
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