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erwin Safyr Additional Platform for Siebel (v. 6.0) - upgrade license

Mfg. Part: ASAPSI059U6NAG4 | CDW Part: 3030806 | UNSPSC: 43232402
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  • (v. 6.0)
  • upgrade license + 1 Year Enterprise Maintenance
  • 1 user
  • upgrade from erwin Safyr Additional Platform for Siebel non-maintenance
  • academic
  • volume
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Product Overview
Main Features
  • (v. 6.0)
  • upgrade license + 1 Year Enterprise Maintenance
  • 1 user
  • upgrade from erwin Safyr Additional Platform for Siebel non-maintenance
  • academic
  • volume
  • charity
  • GOV
  • Win
  • English
erwin Safyr Option allows you to extract metadata from a wide range of ERP, CRM and other cloud-based systems and convert their proprietary data dictionaries, complete with customizations, into intuitive erwin data models. This helps you understand the data structures and definitions within these systems, enabling you to reduce the risk inherent in complex data management projects and better leverage your strategic information assets with greater efficiency and accuracy.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Development tools
Installation Type: Locally installed
Subcategory: Development tools - utilities / components & libraries

Header
Brand: erwin
Compatibility: PC
Localization: English
Manufacturer: erwin
Model: Safyr Additional Platform for Siebel
Packaged Quantity: 1
Product Line: erwin

Licensing
License Pricing: Academic , Charity , Government , Volume

Service
Support Details Full Contract Period: 1 year

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Service Type: Web knowledge base access



Service Type: Web support

Software
Bundled Support: 1 Year Enterprise Maintenance
License Category: License
License Qty: 1 user
License Type: Upgrade license
Upgrade from: Erwin Safyr Additional Platform for Siebel non-maintenance
Version: 6.0

System Requirements
Platform: Windows

Product Reviews
Rated 3.3 out of 5 by 3reviewers.
Rated 3 out of 5 by We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it. Valuable Features:Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6.The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients.We have another instance of Siebel CRM (7.8) and in that case we have integrated also with Tibco BW 5.9 and we are currently using other products from Tibco for developing the BPM processes related (Tibco iDecisions as BPM).Improvements to My Organization:We manage all of our client records and interactions currently with Siebel. We generate within Siebel all of our provisioning and billing orders and send it through our middleware to our billing and provisioning applications, as I mentioned above, we use mainly Tibco BW as our middleware platform.Room for Improvement:The interactions with social networks can’t be managed with this application, so we can’t consolidate all our interactions in one place, so you can integrate an Omnichannel solution to cover that missing feature.Use of Solution:I've been using it for 11 years.Deployment Issues:We've been able to configure Siebel with practically no issues, but you have to have your servers well tunned to avoid any issued.The key is to have a good team of experts.Stability Issues:We have had no issues with the stability.Scalability Issues:There have been no issues scaling it.Customer Service:7/10Technical Support:7/10Previous Solutions:We used a legacy application that we developed internally. We migrated to Siebel because the number of clients started to grow and we needed to scale our CRM capabilities and to cover the growing needs.Initial Setup:There was a problem during the initial setup, but it was more related with the customization and integration with other applications. Because we had to create all the interfaces, we didn’t have preloaded integrations in the product.Implementation Team:We did it in-house, but I was a lot of effort (about two years) to have the first implementation.Cost and Licensing Advice:Pricing is very high.Other Advice:Evaluate the size of your company. Siebel is for big enterprises because it’s not cheap.Use a partner to do the implementation or use Oracle Services to be sure that you are implementing it with the best practices and to minimize the effort to upgrade the product in the future.Try not to customize a lot the product, try to use it as vanilla as posible, it will cost you more to upgrade it in the future if you customize a lot.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 3, 2016
Rated 3 out of 5 by We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it. Valuable Features:Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6.The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients.Improvements to My Organization:We manage all of our client records and interactions currently with Siebel. We generate within Siebel all of our provisioning and billing orders and send it through our middleware to our billing and provisioning applications.Room for Improvement:The interactions with social networks can’t be managed with this application, so we can’t consolidate all our interactions in one place.Use of Solution:I've been using it for 11 years.Deployment Issues:We've been able to configure Siebel with practically no issues.Stability Issues:We have had no issues with the stability.Scalability Issues:There have been no issues scaling it.Customer Service:7/10Technical Support:7/10Previous Solutions:We used a legacy application that we developed internally. We migrated to Siebel because the number of clients started to grow and we needed to scale our CRM capabilities.Initial Setup:There was a problem during the initial setup, but it was more related with the customization and integration with other applications. Because we had to create all the interfaces, we didn’t have preloaded integrations in the product.Implementation Team:We did it in-house.Cost and Licensing Advice:Pricing is very high.Other Advice:Evaluate the size of your company. Siebel is for big enterprises because it’s not cheap.Disclaimer: I am a real user, and this review is based on my own experience and opinions. April 13, 2016
Rated 4 out of 5 by It provides end-to-end customer management, from marketing all the way to support. Project management is lacking. Valuable Features:Siebel Analytics and the contact management features. This feature is the BI engine built for easy reporting and dashboards to visualize all phases of the customer´s lifecycle and devise the right strategies. The Asset and Product modules are separated and comply with most requirements out of the box for a typical CRM implementation. Also, the Contacts feature is very powerful even allowing for bulk email sending. Campaign and opportunities were used to calculate TOV and worked marvelously well.Improvements to My Organization:It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities. It allows us to generate insights on any point of the customer retention lifecycle and pinpoint where the problems and opportunities are.Room for Improvement:I would like to be able to get automated document versioning, and also the project management part it is lacking.Stability Issues:The stability and reliance pay off.Initial Setup:Deployment is still considered cumbersome and the integrations are quite an expense.Other Advice:If you have the environment already setup and have already acquired the licenses then go ahead. But do not hesitate, the other options out there will always be cheaper and easier to implement, but we chose Siebel because we needed certainty that we could handle sales and support for all of the worlds travel agencies, airlines, airports, hotels and cruises.Disclaimer: I am a real user, and this review is based on my own experience and opinions. February 11, 2016
  • 2016-10-27 T09:20:38.260-05:00
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