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ExtraHop Gold Support - technical support - 1 month

Mfg. Part: EH6100P-SVR-3000-G1M | CDW Part: 3801498 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • phone consulting
  • 1 month
  • 12x5
  • up to 3000 servers
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 month
  • 12x5
  • up to 3000 servers
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: ExtraHop Networks
Manufacturer: ExtraHop
Model: Gold Support
Packaged Quantity: 1
Product Line: ExtraHop

Miscellaneous
Pricing Units: Up to 3000 servers

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Type: Training



Support Details Service Included: Software application support



Support Details Type: New releases update

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1/2
Response Time: 6 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM



Limitation: Severity level 3/4
Response Time: Next business day

Equipment
Class of Equipment: Complicated network devices

 
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12/9/2016 7:34:27 PM
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