Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite - extended service agreement - 1

ExtremeWorks Managed Services ResponsePLUS Onsite offerings provide continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions