170

FireEye Government - extended service agreement - 1 year - shipment

Mfg. Part: 2400NX-USG1Y | CDW Part: 3982577 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • government
  • for P/N: 2400NX-HW
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • government
  • for P/N: 2400NX-HW
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: FireEye
Country Kits: United States
Manufacturer: FireEye
Model: Government
Packaged Quantity: 1
Product Line: FireEye

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: 15 designated callers / severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: 15 designated callers / severity level 2
Response Time: 2 hours



Limitation: 15 designated callers / severity level 3
Response Time: 4 business hours



Limitation: 15 designated callers / severity level 4
Response Time: 8 business hours

Equipment
Class of Equipment: Complicated network devices

Miscellaneous
Pricing Type: Government

 
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4/28/2017 11:08:07 PM
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