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FireEye Email Threat Prevention Cloud - subscription license (3 years) + Pl

Mfg. Part: ETP-001999-PTM3Y | CDW Part: 3598236 | UNSPSC: 43233203
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  • Subscription license (3 years) + Platinum Support
  • hosted
  • volume
  • 1000-1999 licenses
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Product Overview
Main Features
  • Subscription license (3 years) + Platinum Support
  • hosted
  • volume
  • 1000-1999 licenses
Platinum Support includes such services software updates, software error correction, email, live chat, web or telephone support and product return.

Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.

Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.

Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.

Customers have the right to return to FireEye any defective product subject to the limited warranty.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Details Full Contract Period: 3 years

Service & Support Details
Limitation: 15 designated callers / severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 15 designated callers / severity level 2
Response Time: 2 hours



Limitation: 15 designated callers / severity level 3
Response Time: 4 business hours



Limitation: 15 designated callers / severity level 4
Response Time: 8 business hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
Bundled Support: Platinum Support
License Category: Subscription license
License Qty: 1 license
License Type: Subscription license
License Validation Period: 3 years

Header
Brand: FireEye
Compatibility: PC
Manufacturer: FireEye
Packaged Quantity: 1
Product Line: FireEye Email Threat Prevention Cloud

Service & Support
Type: Technical support

General
Category: Online & appliance based services
Hosted Service Type: SaaS
Installation Type: Hosted
Subcategory: Online & appliance based services - e-mail threat prevention service

Licensing
License Pricing: Volume
Pricing Level: 1000-1999 licenses

 
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4/27/2017 6:06:44 PM
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