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FireEye Platinum Support - technical support - for FireEye Email Threat Pre

Mfg. Part: ETP-001999-PTM1Y | CDW Part: 3598732 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for FireEye Email Threat Prevention Cloud
  • volume
  • 1000-1999 licenses
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for FireEye Email Threat Prevention Cloud
  • volume
  • 1000-1999 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 min
Platinum Support includes such services software updates, software error correction, email, live chat, web or telephone support and product return.

Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.

Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.

Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.

Customers have the right to return to FireEye any defective product subject to the limited warranty.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 15 designated callers
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access

Software
Software Title: FireEye Email Threat Prevention Cloud

Header
Brand: FireEye
Compatibility: PC
Manufacturer: FireEye
Packaged Quantity: 1
Product Line: FireEye Platinum Support

Service & Support
Response Time: 1 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

General
Hosted Service Type: SaaS
Installation Type: Hosted

Licensing
License Pricing: Volume
Pricing Level: 1000-1999 licenses

 
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12/7/2016 6:40:51 PM
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