FireEye Platinum Support - technical support (renewal) - for FireEye Email

Mfg. Part: RN-ETP-049999-PTM1Y | CDW Part: 4216280 | UNSPSC: 81112201
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Mon-Fri 7am-7:30pm CT
Ships same day if ordered before 4 PM CT
  • Technical support (renewal)
  • for FireEye Email Threat Prevention
  • volume
  • 20000-49999 licenses
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support (renewal)
  • for FireEye Email Threat Prevention
  • volume
  • 20000-49999 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 min
Platinum Support includes such services software updates, software error correction, email, live chat, web or telephone support and product return.

Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.

Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.

Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.

Customers have the right to return to FireEye any defective product subject to the limited warranty.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 15 designated callers
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Service Type: E-mail consulting

Service Type: Web support

Service Type: Web knowledge base access

Software Title: FireEye Email Threat Prevention

Brand: FireEye
Compatibility: PC
Manufacturer: FireEye
Packaged Quantity: 1
Product Line: FireEye Platinum Support

Hosted Service Type: SaaS
Installation Type: Hosted

License Pricing: Volume
Pricing Level: 20000-49999 licenses

Service & Support
Response Time: 1 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

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3/26/2017 8:29:44 AM
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