367

Micro Focus Total Care - technical support (renewal) - for GroupWise - 1 ye

Mfg. Part: 877-008007-CS | CDW Part: 3392855 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for GroupWise
  • 1 mailbox
  • MLA
  • VLA
  • ESD
  • for limited license
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Product Overview
Main Features
  • Technical support (renewal)
  • for GroupWise
  • 1 mailbox
  • MLA
  • VLA
  • ESD
  • for limited license
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell GroupWise is a premier communication and collaboration tool. It provides an effective and innovative approach to collaboration services - an approach that delivers security, control and mobility, while reducing the cost of managing and maintaining essential communication and collaboration services.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume
Licensing Details: For limited license

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 mailbox
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: GroupWise

 
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4/24/2017 12:30:27 PM
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