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HPE Installation & Startup Service - installation / configuration - 1 year

Mfg. Part: HA124A1#WSF | CDW Part: 2471965 | UNSPSC: 81111812
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Product Overview
Main Features
  • Installation / configuration
  • 1 year
  • on-site
  • for P/N: TE090AR
  • TE092BR
  • TE093BR
  • TE094BR
  • TE251AR
  • TE252AR
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This HP service complements your hardware and software, providing cost-effective full support for your peace of mind.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Type: Installation



Support Details Type: Configuration

Header
Brand: HPE
Manufacturer: HP Software
Model: Installation & Startup Service
Packaged Quantity: 1
Product Line: HPE

Service & Support
Location: On-site
Type: Installation / configuration

Equipment
Class of Equipment: Storage arrays

Product Reviews
Rated 4.3 out of 5 by 49reviewers.
Rated 4 out of 5 by I can convert data from any storage type to any other storage type. Valuable Features:Flexibility is the most valuable feature of 3PAR. I'm able to convert my data anytime, online, from any type of storage to any type of storage, or even between different types of storage.Improvements to My Organization:I can play with it real time, all day. There's no need for a very dedicated planning for the future because I always can change it.Stability Issues:Stability could be better. We have had it 3 years and we had three down times.Scalability Issues:We scaled up in the past and we will scale up again next month. The last time the previous system engineer did this. I don't have experience with scalability.Technical Support:The quality of technical support was inconsistent. I did not always find that they dealt with our issues on time.Previous Solutions:There were HPE EVAs before and they were at the end of their life.When looking at vendors, the most important aspect is openness; that they really talk open and are not just marketing.Initial Setup:I wasn't involved in the initial setup.Other Solutions Considered:I don't know if other vendors were evaluated. It was before my time. But, there are still better products. I would like to have an HPE XP7.Other Advice:Go and play. We have a lot of offices and backup sites so they can really get hands on. That's the benefit.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 3, 2017
Rated 4 out of 5 by The most valuable feature is its tiered approach to data structuring. We can quickly move data from slow disks to faster disks. Valuable Features:The most valuable feature is its tiered approach to data structuring. We can quickly move data that's stored on slow disks to faster disks if the demand arises. That's good value for our company.Improvements to My Organization:We've recently embarked on a large-scale convergence project where we've consolidated about 250 physical servers to virtual servers. Those virtual servers are hosted onto 3PARs 7400 systems, which are located in two data centers. They give us high availability and real-time access to data in both locations. In terms of the value for business and the value for us, it's given us the facility to have a business continuity plan, which we never had before.Room for Improvement:Data de-duplication is something that's lacking in 3PAR. We use HPE StoreOnce systems as part of a backup solution. StoreOnce systems, they use a SAS disks, which are spin disks. They have about 80% de-duplication ratio, which from a backup perspective, that gives us tremendous capacity to back up to disk; not to take to disk for 12, 24 months. When you compare that to 3PAR, 3PAR doesn't have de-duplication and this causes storage issues.Technically that's not true. 3PAR has de-duplication on the SSD drives, but because it's a mixed drive chassis, the large proportion of data that we have comes in the first class of the SAS disks, which will equate to maybe about 70 or 80% for top data. They're not de-duplicated. I think that's a feature that HPE need to work on quickly.Stability Issues:3PARs are very stable. We've been using 3PARs both in the UK and our headquarters in France for maybe four years now and we've not had any issues with the system, so they're a quite a reliable system.Scalability Issues:Scalability depends on the situation. Whenever you try and provision these converged platforms, you've got to have an element of planning in terms of where your business is going grow for the next two or three years. It's interesting. We planned for 20% data growth on a 3PAR infrastructure over three years. What we found was we had closer to 20% data growth per year.So if you look it from a data scaling perspective, we've reached the limits of our 3PAR 7200s in Europe. Thankfully for us, we've got 7400s, which gives you a lot more scalability in terms of storage. From a memory and processing prospective, they're perfect. So we have no issues with scalability.Technical Support:Technical support is very good for the 3PARs you get. We've bought a 5-year support plan and we get to speak to the 3PAR technical support team in Houston, Tx. They're quite responsive. The 3PAR support plan, as well, is a reactive support plan, so we've got people from Houston who are looking at our systems and they inform us whenever a disk is filled. They send disks to be swapped out. They can be swapped out by our team or they can be swapped out by an HP person that turns up and does the job for you.Previous Solutions:We're a large company of many, many small companies and we've realized through global projects that have an autonomous approach to IT departments, for example, where it doesn't work. That's exactly the same when it comes to the architecture behind your IT environment. We had to look at centralizing all of our systems, all of our platforms, so that we could offer a meaningful level of service to business. Without centralization, we couldn't guarantee the service of any of our platforms around the key business applications that the business expected us to deploy. That's how we knew to centralize all of our systems and platforms and host them on converged systems.Initial Setup:Initial setup was very complex. These systems are very complex, but if you buy a converged system from HPE, the converged system is part of the package and HPE provides you with the technical expertise to come out and build the converged systems for you. They're built and tested at the manufacturing plant. You can go and visit the manufacturing plant and see them if you want. Some people can. Then they're sent to your site and HPE sends experts to build the 3PARs on site and assist you with the build.Other Advice:We have a global HPE agreement and it depends on the sort of size of projects and whether or not we issue and RFP when we got to other suppliers. If we do issue an RFP, then we're not tied internally to working with HPE. We can work with whoever we think's best for the requirement. But because we have such a good close working relationship with HPE and because they attend industry events, I'm always key to recommend to some of our peers and our colleagues around the world that they should be looking at this or that particular product.3PAR's good from a medium-sized to large-sized enterprises. We're probably a large-sized enterprise company, but we have also small companies around the world where we wouldn't recommend the 3PAR for those sort of situations. We'd recommend applying a platform converged systems solution.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 31, 2016
Rated 4 out of 5 by You can set it up and let the system tune itself. Scales better than other solutions. Valuable Features:For me, the most valuable feature is its flexibility. You don't have to pre-plan everything. With more traditional storage systems, you had to decide on the size of your RAID groups and what RAID groups you wanted. A lot of customers don't know that upfront. The nice thing about 3PAR is you can set it up and just let the system essentially tune itself.Improvements to My Organization:Since 3PAR is self tuning and it optimizes itself to a better level of performance, then that translates to the application level and the business users can get their functions done quicker and more efficiently.Room for Improvement:I think it needs to become even more automated, especially with all this new hyper-converged functionality, which is really easy to upgrade. It should also be self-healing. The upgrade process is still quite clunky for 3PAR. It receives an alert from itself and then tells you what to do. At the moment it's not that intuitive.Use of Solution:I've been working with 3PAR for about four years now.Stability Issues:We've had very little problems with stability.Scalability Issues:It can scale as long as the customer's got the budget.Technical Support:Technical support could be better. The guys you get on the phone generally are not very knowledgeable. It can often take a while to go through several levels of support to get to the solution.Initial Setup:Initial setup is relatively complex.Cost and Licensing Advice:I think the license structure is quite transparent and fair.Other Advice:I'd say are the main two qualities vendor must have is good product and good technical support. Obviously, they must also have a reasonable price.3PAR is reliable. Although it takes a little bit of time to get set up, once you get set up, it runs itself. The other nice thing about it is that, the 3PAR scales from small to large nicely. Not like other vendors where you have to have several solutions for different size environments.Disclaimer: My company has a business relationship with this vendor other than being a customer: December 21, 2016
Rated 4 out of 5 by Speed, capacity, and deduplication in a stable HA solution. Valuable Features:The data deduplication is one valuable feature. Anotherthing is the fast storage possibility and the whole clustering mode. Because wehave a dual data center set-up and we wanted to have a high availabilitysolution, we chose HPE 3PAR.Improvements to My Organization:This has helped our organization with fast storage and the whole administration which is handled quite automatically. In this way, I can save one full time equivalent (FTE) a year in my team, so that alone is a great benefit.Room for Improvement:I would like to see a more stable deduplication becausewith the deduplication we have right now, the percentage that we can save isnot as high as we hoped for. The second thing I’d like to see is a morescalable and faster storage possibility without the main licenses increasing incost. Now that we are in a full flash set-up, we want to go to a set-up wherewe can use flash and slower disks. While that set-up possibility exists, thereis a whole license step-up that has to be done. It takes too long to do all thelicenses. The license and the flexibility towards licensing needs improvement.Stability Issues:The stability, “knock on wood”, is okay. My feeling is that this solution is rock solid stable.Scalability Issues:We are on the verge of the next step up. We implemented last year and now we are going to double the capacity. Based on how it’s going so far, it will be an easy step up.Technical Support:We rely on our partner for technical support. They have a direct connection with HPE for the support. So, at the moment, we have no issues.Previous Solutions:Before we were using the EVA solution and HPE LeftHand. We had a large IOPS problems with our ERP system. They weren’t stable enough and they did not have a proven record for us. Our ERP system has a large database, lots of IOPS, and these solutions couldn’t handle it. That was why we changed to HPE 3PAR that has a full SSD solution that could handle the IOPS. The main competitor was NetApp. We chose HPE because of the stability. We know HPE, we have a multi-year contract with them. We looked at several reference cases and those convinced us to choose this solution.Other Advice:When looking for a vendor, stability and a proven track record are the things to look for. I would absolutely recommend it. When you need fast storage, high capacity, and deduplication, it's a good solution.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 18, 2016
Rated 4 out of 5 by A quality product with all the latest advances in technology which you would expect from an all-flash array. The real-time replication over distance has been a long time in the coming. Valuable Features:The service and the support, as well as the technology. Yes, there are plenty of technical features that it offers, which we would expect from HPE. One of the reasons that we use HPE is because they tend to provide a quality product with all the latest advances in technology; so, its storage level, things like deduplication, all-flash array, real-time replication.In addition to that, it's just as important that the ongoing support and monitoring of the system is proactive, and also the account management side. If we have particular challenges with either the specific design and build of the array or we need to upgrade, we feel like we have good support from the people who own our relationship to help guide us through that process.Improvements to My Organization:It's a very critical technology component within our service offering. The storage sits central to everything else, such that it needs to be really robust. It needs to be highly available and it needs to be secure as well. All those things are very important. Because we're a service provider and we offer multitenancy, we need to be available to do that in a way such that we can host multiple clients’ data on the same storage system and in a secure fashion.Room for Improvement:I suppose I’d like to see more security in terms of encryption on the device without it impacting performance. For all I know, that might exist. It’s something occasionally we get asked for. Our understanding has been that there are challenges around introducing inline encryption to a storage system because it increases the performance overhead.Initially, some years ago, it missed a few important features. Until reasonably recently, one feature that was missing was the asynchronous real-time replication. In the last year or so, that's been introduced. I think that's taken too long. That was a little bit of a step back.Use of Solution:We've been using 3PAR for about five or six years.Stability Issues:Overall, touch wood, we've never had a major failure. We found it to be very, very stable. I think there are some challenges when it comes to upgrading the firmware on the system, and making those incremental updates. Apart from that, it's pretty rock solid.Scalability Issues:I suppose that those types of highly scalable environments that perhaps larger service providers need; we don't really push the boundaries of the product in that sense, too much. There are some step changes you have to make, I suppose, as you grow, which you'd prefer not to. You have to invest, maybe, in more enclosures or those kind of things, whereas you'd like it to be a bit smoother.From a financial point of view, which is probably the main challenge there, HPE are providing solutions for that in the terms of flexible capacity, where they help part share the financial responsibility and give you a more linear and smooth scaling of the system, and help you fund that.Previous Solutions:Before 3PAR, we used the HPE EVA technology. We’ve always used HPE.Other Solutions Considered:We have looked at EMC as an alternative, but in terms of servers and storage, we are very much aligned with HPE and have been for over 20 years, so there are a lot of reasons why we use them.One of the reasons we selected 3PAR was a similar reason that HP first acquired 3PAR: It's used by the world's biggest service and cloud providers. They're particularly focused on the multitenancy elements. It provides virtual domain technology that allows you to securely separate different customers' environments and where they store that data. You basically create multiple virtual SANs within a SAN. For a service provider who's doing multitenancy, clearly that's a big advantage for us.The most important criteria when selecting 3PAR was the multitenancy piece, because we get a lot of questions from our clients around how we securely segment their data; if we can prove to them that our administrators can only log into their specific domain within that shared storage system and we can provide an audit trail.Other Advice:Absolutely get the design of the system right. Work very closely with the right pre-sales technical teams. If you don't, it can be expensive to try and rectify that after you've bought it.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 15, 2016
Rated 5 out of 5 by It was primarily brought in to replace our EVA with something that was more capable from a performance perspective Valuable Features:In a word, performance. It was primarily brought in to replace our EVA with something that was more capable from a performance perspective. We did not order solid state in our original configuration and we were looking for something which could grow with us, that could handle unpredictable VMware workloads better, and that didn't have the bottlenecks of a traditional monolithic array. Since that time, we have added solid state to accelerate the performance further.Room for Improvement:My 3PAR array is too old to support File Persona, and I would love to be able to do that, but that's something that we would need more powerful controllers. We've got the first generation, so at some point we will get it, but we've got to wait for a refresh cycle.Use of Solution:We've had 3PAR since the 7000 series were introduced, and I think that's been three or four years.Stability Issues:3PAR stability has been there since day one. It's one of the platforms that has just been a joy to work with, because it changed the way that we are able to protect our entire environment. Being a telecom, we've got really good high speed links between our two data centers and we are able to do with 3PAR in a Peer Persistence configuration, and that's a feature where it clusters the two 3PAR rays together with seamless failover for LUNs from one array to another.Now I've got disaster avoidance, rather than disaster recovery of a traditional replication technology. So Peer Persistence for us is kind of nirvana. It's been a great solution for us.It started out just with VMware, then they added support for our Windows clusters. Most of the things we run on the blades are things that we can do this with. So if we have a blade fail, the great thing about a blade is the server profiles, move that to another blade, spare, in the enclosure, it comes back up in the same server running again, and if we have a storage failure, it automatically switches over in the backend, and our users never know.Scalability Issues:We've got plenty of room to grow. We're about three or four years into our 3PARs and we've still got more than at least about 50% of our drive shelves open, so we have a lot more room to grow. With each generation of drive that comes out, we can install bigger and more capable drives in it, so we haven't hit any scale issues there.Technical Support:7/10 - it can be hit or miss. We get better luck with our premium support levels. We have a named TAM for some of our systems, that works out well. Escalation managers are always good. There is good technical talent, it's just sometimes hidden by first level support. That can be difficult and frustrating at times, but over ten years working with them, I would say today it's probably a little better than when I first started. Actually, I would say it's probably improved a good bit since I first started working with them, but it's still got some room to go.Previous Solutions:We were using HP EVA, and before that we were HP HSG. So when I first started we had two small HSG arrays that were primarily behind DMS and maybe a couple of other systems, but we had a very small amount of data on a san. VMware changed all of that. So we had all of this data running on EVA and we were staring to hit some limits, and the EVA didn't have good telemetry to let us know where the edge of the cliff actually was, so we were teetering right on the edge and about to fall off when we got the 3PARs in. So that kind of saved our bacon.When we were evaluating potential replacements for our HP EVA storage array, we looked at Tintri and Tegile. We ended up doing evaluations for both of them.Our company purchased Tegile for another project. Internally, my security officer didn't like the NFS of Tegile. That was kind of a no-go for internal use. Otherwise it has really great features for virtualization. That was really appealing to me as a VMWare administrator. We talked with them after a VMUG meeting and brought it in, did a proof of concept on it. It didn't perform as expected in our environment and we found out after the fact why. We would have needed a second active controller and a second disk shelf to get the full IOPS we were expecting out of it. That kind of killed our evaluation. It had good features, it had good reporting, which was one of our big criteria moving from the EVA. We wanted something that was going to let us know how it was performing. That was really strong, in Tintri. It's also been three and a half years since then, so that product has changed a lot also.Initial Setup:3PAR installation was an easy one. We had really good consulting services that came in and walked us through that process. We've done a couple of field upgrades and those have gone smoothly also, so 9/10.Other Solutions Considered:From a storage perspective we've looked at some other vendors, but once the 3PAR 7000 series was announced with its capabilities, it made the most sense, being mostly an HPE shop.Other Advice:I really love that platform. It's rocked for us. It's, like I said before, it's near nirvana for our environment, because we are trying to do something where we want to avoid disasters and have seamless fail-over, and I don't know of another solution that can accomplish that in our environment.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. December 11, 2016
Rated 5 out of 5 by Convergence with the HPE/VMware ecosystem? is a feature we've found valuable. Valuable Features:* High granularity* Easy to use* Convergence with the HPE/VMware ecosystemImprovements to My Organization:3PAR's ease-of-use has really improved our functioning because it requires less administration and less tuning. It really just works.Room for Improvement:We need something with less performance and lower cost to fill a gap in our customer solution offerings. We'd like to be able to have something like branch office storage, which is still capable of interacting with enterprise systems like 3PAR 8400, for example, in terms of replication, backup capability, peer motion, etc. Specifically, we need lower end 3PAR devices. Sometimes, we need 3PAR for the same cost of an MSA2040 to replace it.Deployment Issues:There have been no issues with deploying it.Stability Issues:We had some issues with power down recovery and boot disk issues. Other than that, it's a stable solution.Scalability Issues:We had no issues scaling it for our needs.Other Advice:3PAR made its success by scaling down enterprise systems to the mid-range level, which was not typical for the storage market. Although no one cares about inventing something cheap, HP did it with 3PAR and succeeded.But my advice would to try it! It's cool.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are both customer and partner. We are integrators with pretty advanced internal architecture. September 30, 2016
Rated 5 out of 5 by Our data security is greater and our system works faster, and we're able to manage storage with a user-friendly console. Valuable Features:* Simple management console with ability to manage storage (files, blocks, objects, functionalities) that's user friendly.* High-availability and resiliency* Data security (RAID system on global level (disks = modules))Improvements to My Organization:Data security was greater and the system worked faster.Room for Improvement:There were no areas for improvement a that time.Use of Solution:I used it for one and a half years, before I moved companies.Deployment Issues:No issues encountered.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:It's excellent.Technical Support:It's excellent.Previous Solutions:NoInitial Setup:It was very simple with a user guide provided from HP.Implementation Team:We used a vendor team.Other Advice:Just to go for it if you need storage on site. If you need it in the cloud, there are other solutions tor that.Problem with one of the disks in storageDisclaimer: I am a real user, and this review is based on my own experience and opinions. August 22, 2016
  • 2017-01-23 T12:11:47.750-06:00
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